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I saw a lot of similar questions here but the .exe was different in all cases. I checked all the solutions I was able to apply, however, the problem is still the same. When I download the VS Community 2019, when I run it I automatically got the error that it stopped working, details are as follows:

Problem signature:
  Problem Event Name: CLR20r3

Problem Signature 01: vs_setup_bootstrapper.exe

Problem Signature 02:   2.8.3267.30329
  
Problem Signature 03:   9d2a945d
  
Problem Signature 04:   Microsoft.VisualStudio.Setup
  
Problem Signature 05:   2.8.3267.30329
  
Problem Signature 06:   f7c67f65
  
Problem Signature 07:   898
  
Problem Signature 08:   10
  
Problem Signature 09:   System.IO.FileNotFoundException
  
OS Version: 6.3.9600.2.0.0.256.49
  
Locale ID:  2057
  
Additional Information 1:   6f38
  
Additional Information 2:   6f383fc314ee72e602c66fef1120ed98
  
Additional Information 3:   ed5f
  
Additional Information 4:   ed5f401470800aa8aa962bbe84af7a8d

I tried restarting, uninstalling and installing everything related to .NET, found some cmd-based solutions but the problem is still the same. I Had VS on my PC before, but I decided to reinstall it, and now I am unable to...

My current OS is Windows 8.1 Pro N, 2013 (if that helps in any way :D)

I will appreciate any piece of advice, if there is any information additionally needed, please ask me for it

magicandre1981
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Sigma
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  • do you have all Windows 8.1 updates installed? Also try to install the [Media Pack first](https://support.microsoft.com/en-us/help/2929699/media-feature-pack-for-windows-8-1-n-and-windows-8-1-kn-editions-april) – magicandre1981 Jan 01 '21 at 18:14
  • I have tried, all the updates are installed, I aslo installed the Pack - still the same :( – Sigma Jan 02 '21 at 08:08
  • capture a [dump](https://stackoverflow.com/a/44312452/1466046) (replace `devenv.exe` with `vs_setup_bootstrapper.exe`) and analyze the dump. – magicandre1981 Jan 02 '21 at 09:06
  • I think I did it (woah, "I'm not an IT person!") and I got the result which doesn't say much to me, I mean, I don't know how to solve it The result is too long to paste it here, but maybe the most important here are FAILURE_BUCKET_ID: CLR_EXCEPTION_NOSOS_80070002_vs_setup_bootstrapper.exe!unknown_function OS_VERSION: 6.3.9600.18217 BUILDLAB_STR: winblue_ltsb OSPLATFORM_TYPE: x64 OSNAME: Windows 8.1 FAILURE_ID_HASH: {9c0b5c4c-cfb4-5ab8-4224-cb839c26aaf3} Are there any ideas what happened? :( – Sigma Jan 02 '21 at 10:03
  • run **.load sos** first and next analyze. if this is still not helpful use the debug analyzer. I also checked my 8.1 and it is 9600.19893, so I still think you miss updates. – magicandre1981 Jan 02 '21 at 10:08
  • I tried to write .load sos and got this: The call to LoadLibrary(sos) failed, Win32 error 0n2 "The system cannot find the file specified." Please check your debugger configuration and/or network access. – Sigma Jan 02 '21 at 11:29
  • try debug analyzer and not windbg – magicandre1981 Jan 02 '21 at 12:43
  • Let us [continue this discussion in chat](https://chat.stackoverflow.com/rooms/226749/discussion-between-sigma-and-magicandre1981). – Sigma Jan 02 '21 at 18:49
  • I mean Debug Diagnostic Tool, this in included as 2nd part of my linked answer – magicandre1981 Jan 03 '21 at 10:59

2 Answers2

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Okay, I have changed OS from Win8 to Win10 and was able to install it. Seems like I deleted too many files on my own and was unable to restore it manually

Thank you all for your help! I really appreiate!

Sigma
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  • Be glad to know that you have a workaround about your issue. Since you have a workaround, I suggest you could [mark your own answer](https://stackoverflow.blog/2009/01/06/accept-your-own-answers/) and it will help other community members search and handle similar issues:) – Mr Qian Jan 18 '21 at 06:09
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First, check the VS2019 installation environment，and just as this document said, you should install Update 2919335 for your Windows 8.1.

If this does not work, please try to runC:\Program Files (x86)\Microsoft Visual Studio\Installer\resources\app\layout\InstallCleanup.exe.

It will uninstall all VS IDE(VS2017 and VS2019) and all related components, caches, registry info. Make a strong deep, strong clean.

Then, re-download setup program and try to install again.

Mr Qian
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  • I think I spoiled it, as I don't have such a folder at all :P The update was installed a few times I suppose, same result – Sigma Jan 06 '21 at 05:23
  • Run the program as `Administrator`, did it work? The `Installer` is created when you run `vs_community.exe`, did you face the issue once the program pops up? If you have, you should run that program to do a deep clean. If not, please try to delete `C:\Users\xxx\AppData\Local\Microsoft\VisualStudio\16.0_xxx`, `C:\Users\Admin\AppData\Local\Temp`, `C:\Program Files (x86)\Microsoft Visual Studio\2019\Community`. then reinstall the installer again. – Mr Qian Jan 08 '21 at 09:55