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I work on an add-in for Microsoft Outlook, and some of our Outlook for Mac users have recently reported that they are unable to view any add-ins in the ribbon if they have the "New Outlook" toggle turned on. The option "Get Add-ins" is accessible in a dropdown menu if they click the "..." option in the ribbon, but this "Get Add-ins" option is disabled. Both the main inbox window and separate read/compose windows are affected.

I was able to replicate the issue in Outlook for Mac version 16.45 (21011103).

Is this expected behavior? If not, is there a way to get add-ins to show in the ribbon again?

Thank you.

Steve M
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    In the new Mac Outlook UI, add-ins appear in the overflow menu (appears on clicking ‘…’ button) on all surfaces along with a feature to pin the Add-in using Customise Toolbar option. On the Main Window, please ensure at least one mail item is selected in reading Pane for Add-ins to appear. On all other windows, Add-ins should appear in the overflow Menu. Please verify the same. – Outlook Add-ins Team - MSFT Feb 03 '21 at 06:39
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    If Add-ins do not appear in the overflow menu, please follow the mentioned steps 1.Launch Outlook (start a new session) 2.Wait 30 secs - 1 min 3.Help -> Collect Diagnostics.This will generate an Incident ID. Note the same and share it with admin@M365x010952.onmicrosoft.com. If possible do share screenshots of the overflow menu. – Outlook Add-ins Team - MSFT Feb 03 '21 at 06:40
  • Thanks for your help. I was able to get add-ins to show in the main window and pop-out read window by restarting Outlook for Mac today, but I still can't see any add-ins or the "..." button to open the overflow window from the pop-out compose window. I've sent an email with the diagnostics ID and a screenshot of the issue to the email address you've provided. – Steve M Feb 06 '21 at 02:11
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    This is expected behavior. Currently, Add-ins are not supported on the pop-out compose window yet. We have documented the unsupported features in New Mac Outlook here https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/compare-outlook-add-in-support-in-outlook-for-mac#new-outlook-on-mac-preview – Outlook Add-ins Team - MSFT Feb 07 '21 at 16:15
  • Ok, thanks for the information. – Steve M Feb 08 '21 at 19:56
  • @SteveM, i've been looking for quality resources for developing a Microsoft Outlook (Mac) add-in. Struggling to find any decent resources. Can you recommend any? – user3067684 Jul 25 '21 at 09:35

5 Answers5

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I had the same issue. My solution to get back the add-ins were the following.

  • Go to [Outlook Preferences / Privacy]
  • Mark [Enable optional connected experiences]
  • Restart Outlook

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Hope this helps.

Venkat Ramana
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Martin Reinholdt
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Same problem for me. Add-ins where working on {old Outlook}, just not when I switched to the {new Outlook}. I fixed this by going to system preferences > security & privacy > Privacy Tab (full disc Access). (Outlook was not even an option; I had to click the + icon and add it in.) The system then requested to restart Outlook and now all the add-ins are showing up.

Jeremy Caney
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Andrew K
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It could be due to the Security & Privacy setting on your mac. It seems like you have to grant Full Disk Access to outlook in order to use some add-ins in the latest version.

Liam______
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  • Be careful, though. Doing this allows these plugins to do anything they want on the disk. Might be a risk. – Eric Aya Nov 16 '21 at 17:30
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I've noticed this a lot recently with outlook in regard to settings turned "on" as checked but not working - try the following which worked for me...

    • Go to [Outlook Preferences / Privacy] - make sure to uncheck the box for "Enable optional connected experiences"
    • Close window then close down outlook
    • Open outlook go back to the same setting and check it back to "on" - close window then close down outlook
    • Open outlook and hopefully zoom option is now back - go grab yourself a tea and enjoy the daily zoom grind again!

Expanded from Martin Reinholdt answer as my checkbox was already checked.

C.K Munn
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I had to give full disk access to Outlook in order to use any add-ins. As soon as I added full disk access, it is working as expected.

Scott
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