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We are trying to make a google cloud platform app Internal, but despite being logged in as a google workspace user, the 'Make Internal' button is greyed out with the message 'Because you're not a Google Workspace user, you can only make your app available to external users'.

We are logged in to the console as a Google Workspace user created specifically for this purpose. How do we enable the 'Make Internal' button so we can publish our app internally?

Internal App

Mike
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  • Does this answer your question? [How can I enable the Internal option in the OAuth consent screen?](https://stackoverflow.com/questions/64765394/how-can-i-enable-the-internal-option-in-the-oauth-consent-screen) – Nikko J. Aug 04 '21 at 20:28

1 Answers1

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Contact Support!

When a question regarding some Service (in this case, Google) goes unanswered for a long time, it is most likely a problem on the Service's side. As of March 2023 this question was still not answered, when we ran into literally the same issue, just to add some more details:

  • Google Workspace forced us to define a domain during registration process;
  • The username of the newly created account was set to "mailbox in that domain", our original mailbox was listed as a fallback;
  • The newly created account has not been granted access to the Google Cloud Console or any other services other than the Workspace admin panel;
  • The original Google Account didn't get the option to switch its existing apps to Internal mode with the same "not a Google Workspace user" tip.

They say that Google doesn't put much effort into supporting specific customers in their specific cases, but not when it comes to Workspace users. After a short dialogue and describing the problem, the support agent "pushed some magic buttons" on their side, then offered to sign in with those newly created credentials to the Google Cloud Console from incognito mode. Since the login was successful, we were able to register a new application that now supports Internal mode.

I still believe this is an issue on the Service side that will be resolved someday. Until then, I hope one finds this experience useful.

Support link in Google Workspace interface

Alex
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