0

When initializing Mesibo I am getting the following error for existing users (by existing users I mean old users of the app)

    MesiboJNI: E(0710-133818-418)(4810): SSL connect negotiation error -1
D/Kamal: Connection Status: 7
    Mesibo Status: 7
D/Kamal: Connection Status: 6
    Mesibo Status: 6

But for new users, it is working fine. Any kind of help is appreciated. Thanks in advance.

Kamal Nayan
  • 1,635
  • 1
  • 5
  • 19
  • 1
    Most likely your old user token has expired. If that's not the case, please share logs and user details as requested here https://mesibo.com/documentation/faq/support/ If details are confidential, send us a support email – mesibo Oct 07 '21 at 10:49
  • First of all Thanks@mesibo to such a quick response. Kindly help me with How to check that the old user token has expired? – Kamal Nayan Oct 07 '21 at 10:52
  • Send us a token and we will try to tell you unless it is cleaned up. Send us an email. Don't share your token here. When you create a token, there is an expiry, default is 1 year. Also, if your services were discontinued, mesibo cleans up tokens after a few days. – mesibo Oct 07 '21 at 10:59
  • Okay, I'm sharing the token on the support mail. And could you please guide how to create a new token or refresh it for an existing user? – Kamal Nayan Oct 07 '21 at 11:01
  • Please refer here - https://mesibo.com/documentation/tutorials/get-started/ – mesibo Oct 07 '21 at 11:02
  • Thanks, @mesibo will update you. I think the most likely second case is creating the issue. – Kamal Nayan Oct 07 '21 at 11:05
  • @mesibo You can post this as the answer. I will mark it as the correct one. – Kamal Nayan Oct 07 '21 at 11:06

1 Answers1

1

Most likely your old user token has expired. If that's not the case, please share logs and user details as requested here mesibo.com/documentation/faq/support If details are confidential, send us a support email

mesibo
  • 3,970
  • 6
  • 25
  • 43