Add CC in reply sendgrid

Question

I am sending an email from my desktop application using sendgrid. I can add cc when I am sending email.

But when user clicks on reply it will only send email to 'To' address automatically. CC & BCC are empty in reply field.

I can set reply_to field with different email. But what I want to fill is 'CC' field.

How can I automatically fill 'CC' when user clicks on 'Reply' button using sendgrid

Regards

Ajit

score 1 · Accepted Answer · answered Oct 14 '21 at 06:30

1

Twilio SendGrid developer evangelist here.

In an email client, it is normal behaviour for there to be two buttons for replying to an email, reply and reply all. When a user clicks reply, the To email address will be filled in with the original email's From address or Reply-To address if it is present. When a user clicks reply all then the To email address and any other CC email addresses will be filled in.

However, you cannot control the behaviour of your users or their email clients from the SendGrid API. So you cannot make a user reply all.

answered Oct 14 '21 at 06:30

philnash

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so we can use reply_to for reply button. And reply all will do it's job by default. – Ajit Hegde Oct 14 '21 at 06:39
Reply-to isn't going to add addresses to the `CC` field. But try some things out and see what works for you. – philnash Oct 14 '21 at 06:41

Add CC in reply sendgrid

1 Answers1