My company has implemented Netskope for security and it is causing issues with my Firebase web app. I have verified Netskope is the cause of problem by having our security admins disable it on my PC. When that was done, the web app performs as expected. With Netskope enabled, users are able to log in but can't retrieve documents (and I'm assuming can't edit or delete either). Instead, there is an error in the console that says
Could not reach Cloud Firestore backend. Backend didn't respond within 10 seconds. This typically indicates that your device does not have a healthy internet connection at the moment.
Some code:
var app = firebase.initializeApp(config);
var db = firebase.firestore(app);
var docRef = db.collection("/annual meeting/Events/" + selectedDay).orderBy("time").get().then(function(querySnapshot) {
querySnapshot.forEach(function(doc) {
eventIds.push(doc.id);
eventDocs.push(doc.data());
});
addEventsToList();
})
My security people are asking for specific URLs so they can investigate. I've sent them https://console.firestore.google.com/project/*project-name*/firestore, but I'm not sure what else to send them. They seem to think it's either a certificate pinning issue or Firebase not liking Netskope's egress IPs. They need specific URLs to redirect, but I'm not sure what to give them.
