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I'm using action builder to create actions. it was all fine when I deployed the action a few months ago,( everything was working those days). but a few days ago when I checked the action it was not working properly.

i find that it always returns (user.verificationStatus != "VERIFIED") true (guest user),according to the google's documentation we should only redirect to account linking when the (user.verificationStatus == "VERIFIED") is true

my action only work after account linking so I have set the scene like this(user.verificationStatus != "VERIFIED") ==> end.conversation

(user.verificationStatus == "VERIFIED") ==> accountlinking

It always returns an 'unverified'/ 'guest' user so the action never starts.

I checked all the conditions in Expiration of user storage data with multiple accounts

albin jose
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A possible reason is that there is "Save audio" or "Save history for applications and devices" disabled for your Google Account. Go to the settings page and enable them.

Jeremy Caney
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Mikhail Bogdan
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    I found the reason, your answer was helpful thanks. reason: "Web and App Activity" was enabled but inside it "Include Chrome history and activity from sites, apps and devices that use Google services" was disabled – albin jose Nov 17 '21 at 04:05