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I've been working for few months with QTP (UFT One 15.0.2), and today it has stopped recording (when I do the actions no lines are written in the script and no objects are added to the objects repository) and recognizing objects with the spy feature.

I am using the WEB add-in, and as I've been working for months with Mozilla Firefox I have checked that the WebExtension.xpi is well added to the browser.

I've tried to open mozilla before and after UFT One, I've also restarted my computer, I've checked the size of the screen browser is 100% and that in the Record and Run Settings the option " Record and run on any open browser" is checked for Web.

Record and Run Settings

Motti
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Paymer
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  • What version of Firefox are you using? – Motti Nov 11 '21 at 12:35
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    The firefox I'm using is: 94.0.1 (64-bit) – Paymer Nov 11 '21 at 15:31
  • [94.0](https://www.mozilla.org/en-US/firefox/94.0/releasenotes/) was released on November 2, 2021; [94.0.1](https://www.mozilla.org/en-US/firefox/94.0.1/releasenotes/) on November 4, 2021. Are you sure that QTP was working after you updated? – dbc Nov 13 '21 at 03:30

2 Answers2

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This situation usually occurs because the company's IT department has changed the related policy, causing the UFT Firefox extension to fail to run normally.

You can check if the HP.UFT.Firefox.NativeMessagingHost running in Windows task manager after openning Firefox while the extension is enabled, and check if the Micro Focus UFT Agent content script loaded in Firefox debugger's Sources tab(note: you need to check the "Enable browser chrome and add-on debugging toolboxes" in Web Developer Tools' Setting firstly).

If one of these things does not exist, you should check the policy change with your IT: did they block the related thing running?
If they all exist, you can open a CPE case to UFT One support. They will help you to do the further investigation.

Yigao Fan
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  • Thank you for your answer! I have checked with our UFT One experts and no policy has changed. I have posted as an answer my actual solution but in case it fails again I will ask the IT department to open a CPE cause to UFT One support. – Paymer Nov 15 '21 at 08:23
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I have checked that I had the same problem with chrome browser, so not an Extension problem.

Finally I have decided to uninstall and reinstall UFT One, but while uninstalling an error appeared and UFT persisted on the system.

Uninstallation Error

After two trys I have launched UFT One and it has started working again.

I am not sure how long it will work.

Paymer
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