I am setting up technical services in Pagerduty for a team and want all of them to use the same email integration, specifically, the same email address.
I see that I am allowed to associate the same email address to multiple technical services.
Is this the right thing to do? If not, what are the drawbacks?
A drawback to this is that you'll get an incident for all of those services that share the email. Depending on the size of your setup, this will cause a lot of noise for oncall.
If you want a single email, I'd suggest a global event rule or event orchestration. This products a single routing key and email but still allows you to use rules to route the incoming event to a specific service.
