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We are trying to publish a video from backend API.

We have successfully generated auth code from which we have derived access token and open-id.

After which, we hit the following end-point to post the video as suggested in the official documentation:

https://open-api.tiktok.com/share/video/upload/?open_id={open-id}&access_token={access-token}

The video is successfully posted because we get the "share_id" in response.

For example, last video uploaded gave following response:

{
    "data": {
        "err_code": 0,
        "error_code": 0,
        "share_id": "v_inbox.7116721364874266670"
    },
    "extra": {
        "error_detail": "",
        "logid": "202207051356180100040030077350020041FD8C568"
    }
}

As soon as the API is hit, we receive a notification on the mobile app that the video:

"Your video was sent to TikTok: We'll notify you when it's ready."

After a while, the following notifications is received:

"Your video from Snatchit is ready: Edit your video before sharing it to TikTok"

Please note: "Snatchit" is the name of the app which we have integrated.

This is where the problem arises, when we hit on this notification, we are getting the following error:

"Something went wrong. Try again."

Can someone suggests what is wrong with it?

Someone suggested that it is the region issue in the following post: Can't post videos to Tiktok using the Web Video Kit API

However, I have tried it with different countries from my phone and it still gives the same error.

Any help is appreciated.

Thank you,

Regards, Shameel Uddin

Shameel Uddin
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  • It is a region issue, and more about where the account was registered. We've seen issue if the user creates the account in certain regions, creates via desktop instead of mobile, etc. As a test, try creating a new account via mobile in the U.S. (VPN). It will likely work. – Geoffrey Bourne Jul 05 '22 at 20:27
  • I have tried all of these steps: 1. Connected my phone with US VPN. 2. Created account from my mobile phone. 3. Create a VM instance on cloud. Used Postman to hit the API. I am still facing the same issue. – Shameel Uddin Jul 06 '22 at 12:11
  • The only other thing to try is upgrade the account to business within the app. After that you can contact the TikTok platform team with the issue: https://developers.tiktok.com/doc/getting-started-faq/ – Geoffrey Bourne Jul 07 '22 at 20:01
  • @ShameelUddin I know this is an old question, but facing this issue currently. What was the solution for you? – exception_thrown Mar 01 '23 at 02:23

0 Answers0