I have a ticket system ive been updating from v13 to v14 of discord, and ive changed a lot to meet the v14 reqs, but Im having an issue with the categories part (which wasn't an issue in v13 of discord)
So when I go to create a ticket, I just click the support button and a ticket is made along side the category being created.
Code:
const { PermissionsBitField, EmbedBuilder, ChannelType, ActionRowBuilder, ButtonBuilder, ButtonStyle, ButtonInteraction } = require('discord.js');
const client = require('../index');
const supportSchema = require('../models/supportRole');
const categorySchema = require('../models/category');
client.on('interactionCreate', async (interaction) => {
try {
if (interaction.isButton()) {
if (interaction.customId === 'tic') {
let ticketChannel = interaction.guild.channels.cache.find((tc) => tc.name === `ticket-${interaction.user.id}`);
let ticketCategory = interaction.guild.channels.cache.find((ch) => ch.name === 'tickets');
if (interaction.guild.channels.cache.find((ch) => ch.name === `ticket-${interaction.user.id}`)) return interaction.reply({ content: `<:CL_Support:912055272275599380> You currently have an open ticket.\n<:CL_Reply:909436090413363252> <#${ticketChannel.id}>`, ephemeral: true });
if (!interaction.guild.members.me.permissions.has(PermissionsBitField.Flags.ManageChannels)) return interaction.reply({ content: "I do not have perms to create your ticket channel. - `[MANAGE_CHANNELS]`", ephemeral: true });
if (interaction.guild.channels.cache.some((type) => type.type === 'GuildCategory' && type.name === 'tickets')) {
console.log(`A new ticket has been created in ${interaction.guild.name} by ${interaction.user.username}`);
} else {
categorySchema.findOne({ Guild: interaction.guild.id }, async (err, data) => {
if (data) {
const ticketCategory = interaction.guild.channels.create({
name: `${data.Category}`,
permissionOverwrites: [
{
id: interaction.guild.members.me.roles.highest,
allow: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles, PermissionsBitField.Flags.ManageChannels],
},
{
id: interaction.user.id,
allow: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles],
},
{
id: interaction.guild.roles.everyone,
deny: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles],
},
],
type: ChannelType.GuildCategory,
}).catch();
}
if (!data) {
const ticketCategory = interaction.guild.channels.create({
name: 'tickets',
permissionOverwrites: [
{
id: interaction.guild.members.me.roles.highest,
allow: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles, PermissionsBitField.Flags.ManageChannels],
},
{
id: interaction.user.id,
allow: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles],
},
{
id: interaction.guild.roles.everyone,
deny: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles],
},
],
type: ChannelType.GuildCategory,
}).catch();
}
}
);
}
supportSchema.findOne({ Guild: interaction.guild.id }, async (err, data) => {
if (data) {
let role = data.Role;
const channel = await interaction.guild.channels.create({
parent: ticketCategory,
name: `ticket-${interaction.user.id}`,
topic: "Ticketing made easy, right at your fingertips!",
permissionOverwrites: [
{
id: interaction.guild.members.me.roles.highest,
allow: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles, PermissionsBitField.Flags.ManageChannels],
},
{
id: interaction.user.id,
allow: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles],
},
{
id: interaction.guild.roles.everyone,
deny: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles],
},
{
id: role,
allow: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles, PermissionsBitField.Flags.ManageChannels],
},
],
type: ChannelType.GuildText,
}).catch();
const ticketEmbed = new EmbedBuilder()
.setTitle('__Support Ticket__')
.setDescription("> Support will be with you shortly. While you wait, please let us know how we can help you today!\n\nClick on the ️ to close this ticket")
.setColor('Green')
.setFooter({ text: `User ID: ${interaction.user.id}`, iconURL: interaction.user.displayAvatarURL() })
.setTimestamp();
/*const lockTicket = new ButtonBuilder()
.setCustomId('lockChannelWithData')
.setLabel(" Lock")
.setStyle(ButtonStyle.Secondary)
.setDisabled(false);*/
const deleteTicket = new ButtonBuilder()
.setCustomId('delChannelWithData')
.setLabel("️ Close")
.setStyle(ButtonStyle.Danger)
.setDisabled(false);
interaction.reply({ content: `<:CL_Support:912055272275599380> Your ticket has been created!\n<:CL_Reply:909436090413363252> <#${channel.id}>`, ephemeral: true });
channel.send({ content: `<@&${role}> <@${interaction.user.id}>`, embeds: [ticketEmbed], components: [new ActionRowBuilder().addComponents(deleteTicket)] });
const logchannel = interaction.guild.channels.cache.find((lc) => lc.name === 'mod-log');
if (logchannel) {
const ticketLogs = new EmbedBuilder()
.setTitle('Ticket Created')
.addFields([
{
name: 'Ticket Name',
value: `<:CL_Reply:909436090413363252> \`${channel.name}\``
},
{
name: 'Opened by',
value: `<:CL_Reply:909436090413363252> \`${interaction.user.tag}\``
},
{
name: 'Created',
value: `<:CL_Reply:909436090413363252> <t:${Math.floor(Date.now() / 1000)}:R>`
}
])
.setFooter({ text: "Crimson - Ticket Logger", iconURL: client.user.displayAvatarURL() })
.setColor("#5865F2")
.setTimestamp();
logchannel.send({ embeds: [ticketLogs] });
}
}
if (!data) {
const channel = await interaction.guild.channels.create({
parent: ticketCategory,
name: `ticket-${interaction.user.id}`,
topic: "Ticketing made easy, right at your fingertips!",
permissionOverwrites: [
{
id: interaction.guild.members.me.roles.highest,
allow: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles, PermissionsBitField.Flags.ManageChannels],
},
{
id: interaction.user.id,
allow: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles],
},
{
id: interaction.guild.roles.everyone,
deny: [PermissionsBitField.Flags.SendMessages, PermissionsBitField.Flags.ViewChannel, PermissionsBitField.Flags.AttachFiles],
},
],
type: ChannelType.GuildText,
}).catch();
const ticketEmbed = new EmbedBuilder()
.setTitle('__Support Ticket__')
.setDescription("> Support will be with you shortly. While you wait, please let us know how we can help you today!\n\nClick on the ️ to close this ticket")
.setColor('Green')
.setFooter({ text: `User ID: ${interaction.user.id}`, iconURL: interaction.user.displayAvatarURL() })
.setTimestamp();
const deleteTicket = new ButtonBuilder()
.setCustomId('delChannelWithData')
.setLabel("️ Close")
.setStyle(ButtonStyle.Danger)
.setDisabled(false);
interaction.reply({ content: `<:CL_Support:912055272275599380> Your ticket has been created!\n<:CL_Reply:909436090413363252> <#${channel.id}>`, ephemeral: true });
channel.send({ content: `@here <@${interaction.user.id}>`, embeds: [ticketEmbed], components: [new ActionRowBuilder().addComponents(deleteTicket)] });
const logchannel = interaction.guild.channels.cache.find((lc) => lc.name === 'mod-log');
if (logchannel) {
const ticketLogs = new EmbedBuilder()
.setTitle("Ticket Created")
.addFields([
{
name: 'Ticket Name',
value: `<:CL_Reply:909436090413363252> \`${channel.name}\``
},
{
name: 'Opened by',
value: `<:CL_Reply:909436090413363252> \`${interaction.user.tag}\``
},
{
name: 'Created',
value: `<:CL_Reply:909436090413363252> <t:${Math.floor(Date.now() / 1000)}:R>`
}
])
.setFooter({ text: "Crimson - Ticket Logger", iconURL: client.user.displayAvatarURL() })
.setColor('#5865F2')
.setTimestamp();
logchannel.send({ embeds: [ticketLogs] });
}
}
}
);
}
if (interaction.customId === 'delChannelWithData') {
if (!interaction.member.permissions.has(PermissionsBitField.Flags.ManageChannels)) {
return interaction.reply({ content: "You do not have perms to close this ticket. - `[MANAGE_CHANNELS]`", ephemeral: true });
} else {
interaction.reply({ content: "Closing ticket, please wait...", ephemeral: true }).then((ch) => {
setTimeout(() => interaction.channel.delete(), 3000);
}).catch((err) => interaction.reply(`\`${err}\``));
}
}
if (interaction.customId === 'delChannelWithoutData') {
if (!interaction.member.permissions.has(PermissionsBitField.Flags.ManageChannels)) {
return interaction.reply({ content: "You do not have perms to close this ticket. - `[MANAGE_CHANNELS]`", ephemeral: true });
} else {
interaction.reply({ content: "Closing ticket, please wait...", ephemeral: true }).then((ch) => {
setTimeout(() => interaction.channel.delete(), 3000);
}).catch((err) => interaction.reply(`\`${err}\``));
}
}
}
} catch (err) {
interaction.reply(`\`${err}\``);
}
});
