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I have been trying to find a solution inside of a Microsoft teams app/tab to make calls on behalve of users and actually be able to control the call.

I already tried making a call as a bot to both users, but that still leaves the bot in the call and both users are called by the bot instead of one user just calling the other. I also tried to create a call with the microsoft teams sdk but then I have no control over the call. Lastly I found the azure communications service which would fix the issue but then all the calls will be hosted on their servers which is also not an option for me. So is there something I missed or is it just not possible?

Thanks in advance and have a nice day!

Daan Zwarthoed
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  • Could you please share more details about your issue that what type of controll of calls you want exact here? – Nivedipa-MSFT Nov 08 '22 at 06:54
  • Sorry for being unclear. What I mean by controlling a call is doing stuff like turning the camera on and off, transfering a call, parking a call, hanging up a call etc etc. – Daan Zwarthoed Nov 08 '22 at 08:43

2 Answers2

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Can you please provide more details on the exact scenario you'd like to put in place? Inside your Teams app, do you want to call someone using your Teams identity by clicking on a button / link / on a specific event?

Regarding calling inside a Teams app, I think you've already identified most of the possible solutions:

David Rousset
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  • I have a list of contacts and want to be able to initiate a call with any of them when clicking a button. Then I want to be able to transfer said call to another person in those contacts by another button. – Daan Zwarthoed Nov 09 '22 at 08:07
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It can be possible via Teams identities placing and receiving calls via Azure Communication Services SDK. Except call park, everything else should be doable.

Ref Document: Communication as Teams user : https://learn.microsoft.com/en-us/azure/communication-services/concepts/teams-endpoint

How-Tos : https://learn.microsoft.com/en-us/azure/communication-services/how-tos/cte-calling-sdk/manage-calls

Nivedipa-MSFT
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