I am trying to make an organogram as show below.
Organogram example
On the basis of above organogram, I can configure users on each level, also I need this concept in Dashboards, reports and even in escalation alerts. I have to configure permissions as well. Low level user should not be transparent to above level user (i.e level 7 person can view details of level 6 but level 6 user can not view details for level 7 user). Same for escalation, if ticket SLA is not met by low level user (eg level 2 User) than his escalation should be triggered to his lead (eg level 3 user). Note that I have multiple projects (Clients Onboarded) and users are from my organization not client. These hierarchy will be generic in all projects I am using Jira Service Management Cloud Platform standard version
I am unable to find any workaround against this building customizable organogram and configure multiple actions on the basis of this. Also I have search for addons on Jira Market Place but unable to find one.
