Twilio: can't get Studio Flow to respond to message

Question

I'm trying to get my Flow to respond to the following

def flow_twilio(first_name,repeats_left):
    # Find your Account SID and Auth Token at twilio.com/console
    # and set the environment variables. See http://twil.io/secure
    account_sid = 'AC7XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX' 
    auth_token = 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX' 
    client = Client(account_sid, auth_token)

    execution = client.studio \
                  .v1 \
                  .flows('FW8057d9d1f84b19286bd466253ab86cad') \
                  .executions \
                  .create(parameters={
                     'f_name' : first_name, 'rpts': repeats_left, 
                   }, from_='+12763888591', to='+353876201920') 
    print(execution.sid)

Here's my Studio Flow: The confirm_repeat widget is not doing anything, is there something obvious I'm not seeing. I've looked at the logs and can't figure out whats wrong with it. Any input or advice greatly appreciated, tks, Ian

Here's the log from the Flow

I just changed trigger from incoming message to REST API but sill no response — Ian Kearns, May 07 '23 at 16:06
Do you see that anything happens in the logs, i.e. is the flow listed? — IObert, May 08 '23 at 07:31
I've added a shot of the log above, the flow looks active but seems to timeout after an hour — Ian Kearns, May 09 '23 at 09:06
Could you try with v2 of the REST API? client.studio.v2 Also, did you double-check that the FLOW SID is the same one you're using? — anthonyjdella, May 10 '23 at 07:53
And can you explain the log of he "send and wait for reply" widget to show what happened there. — IObert, May 10 '23 at 14:30
I logged it with Twilio, the guy got back to me and explained that my Twilio number is US and I'm sending SMS to Ireland. He suggested I buy an Irish number so I'm going to give that a try — Ian Kearns, May 11 '23 at 08:31
Oh yea he also suggested I switch to V2 so thanks for spotting that. Cheers guys — Ian Kearns, May 11 '23 at 08:32

score 0 · Answer 1 · answered May 11 '23 at 11:08

Sounds like you were able to figure it out, that's great! I'll leave this answer here for others who might come along this issue.

Check which international long codes you’re using to send messages to Ireland in Twilio Console. Refer to our How Can I Check If I Am Using International Senders to Send Traffic To A Specific Destination? guide and follow the steps below:

Log into Twilio Console and select Messaging Insights using the filters “From Country + Does not Equal + Ireland" and "To Country + Equals + Ireland".

Check the message volume by clicking the tab "Delivery and Errors" and going to "Outgoing Messages by Top 20 Twilio Numbers".

Cheers IObert and tks for all the info, I find the Twilio customer service to be top notch and tks for all your help, cheers — Ian Kearns, May 13 '23 at 09:22

Twilio: can't get Studio Flow to respond to message

1 Answers1