I have 20 HP Elitebook 640 G9's, I'm putting them through the autopilot pre-provisioning process, 17 have gone though the process with no issues.
3 devices are failing the process right at the start "Securing your hardware" I get the error "Something happend, and TPM attestation timed out"
The model of these notebooks is the same as the other 17 devices, they all have the same BIOS revision and same deployment of Win11 OS on the same build version 22621.1555.
I've tried clearing the TPM many times, BIOS updates, windows updates. I just can't get these three devices to go through.
If I run Get-TPM I get the below results,
TpmPresent : True
TpmReady : True
TpmEnabled : True
TpmActivated : True
TpmOwned : True
RestartPending : False
ManufacturerId : 1229346816
ManufacturerIdTxt : IFX
ManufacturerVersion : 15.22.16832.0
ManufacturerVersionFull20 : 15.22.65.49152
ManagedAuthLevel : Full
OwnerAuth :
OwnerClearDisabled : False
AutoProvisioning : Enabled
LockedOut : False
LockoutHealTime : 10 minutes
LockoutCount : 0
LockoutMax : 31
SelfTest : {}
and running MDM Diagnostics gives me the below,
OS version: 10.0.22621
Profile: Autopilot Group_Tag_customer Deployment ----Profile
TenantDomain: customer.onmicrosoft.com
TenantID: 16a0d960-ee74-4f56-a22a-19ae057918b2
ZTDID: 18e7228c-16ea-4755-8afa-31d2138442ce
EntDMID:
OobeConfig: 286
Skip keyboard: No 0 - - - - - - - - - -
Enable patch download: No - 0 - - - - - - - - -
Skip Windows upgrade UX: Yes - - 1 - - - - - - - -
AAD TPM Required: No - - - 0 - - - - - - -
AAD device auth: No - - - - 0 - - - - - -
TPM attestation: No - - - - - 0 - - - - -
Skip EULA: Yes - - - - - - 1 - - - -
Skip OEM registration: Yes - - - - - - - 1 - - -
Skip express settings: Yes - - - - - - - - 1 - -
Disallow admin: Yes - - - - - - - - - 1 -
Scenario: Azure AD Join
Delivery Optimization statistics:
Total bytes downloaded: 0
From peers: 0% (0)
From Connected Cache: 0% (0)
ESP diagnostics info does not (yet) exist.
OBSERVED TIMELINE:
Date Status Detail
- 2023-05-23 02:04:57Z Profile downloaded Autopilot profile
