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Hi guys. I am not understanding how to set up a call/sms forwarding and recording. I have tried whit flows. I can see the inbound call, but there is no forwarding and no recording. I am trying to forward to a +972 phone number, could this be a problem?

**My goal is simple - I wish the call be immediately recorded and forwarded. Same goes for SMS. Nothing complicated. ** Thanks.

tried setting up bins and flows. Nothing seemed to work.

Tamir Perl
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  • I don't think you can record a forwarded call. You'd need to conference the two together, I think: https://www.twilio.com/docs/voice/twiml/conference – ceejayoz Jul 19 '23 at 17:54
  • I have 0 coding skills.. Would it be too much to ask the code from you? – Tamir Perl Jul 19 '23 at 18:10
  • It would be too much to ask, yes. You may want to hire someone to implement this for you. – ceejayoz Jul 19 '23 at 18:12

1 Answers1

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You can record an inbound call or an outbound call using the Dial verb with a record attribute in a Twiml Bins (zero coding required) or by following this Twilio Studio walk-through (zero coding required).

Here is the Twiml to record a call:

<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Dial record="record-from-ringing">
        <Number>+15558675310</Number>
    </Dial>
</Response>

If for some reason you cannot record or forward a call it could be due to a limitation with a free/trial plan.

Twilio also makes this resource available "Legal Considerations with Recording Voice and Video Communications".

jassent
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  • Awesome thank you so much. And what would the SMS forwarding code be? – Tamir Perl Jul 20 '23 at 04:40
  • For SMS, it is similar. This page has a tutorial showing how to use Twiml Bins and Twilio Studio: https://support.twilio.com/hc/en-us/articles/223134287-Forwarding-SMS-messages-to-another-phone-number. – jassent Jul 21 '23 at 09:52