0
{
    "error": {
        "message": "(#132001) Template name does not exist in the translation",
        "type": "OAuthException",
        "code": 132001,
        "error_data": {
            "messaging_product": "whatsapp",
            "details": "template name (message_request) does not exist in en_US"
        },
        "fbtrace_id": "A_EjJh2lU36b3yKxpX9q8WD"
    }
}

We have successfully created a message template having 2 buttons in WhatsApp manager under meta business settings.

Name of the template: message_request 
Language: English (US)
Status: Active – Quality pending

While trying the graph API to send message to user, we get error.

Request:

{
  "messaging_product": "whatsapp",
  "recipient_type": "individual",
  "to": "913456666661",
  "type": "template",
  "template": {
        "name": "message_request",
        "language": {
            "code": "en_US"
        }
  }
}

Response:

{
    "error": {
        "message": "(#132001) Template name does not exist in the translation",
        "type": "OAuthException",
        "code": 132001,
        "error_data": {
            "messaging_product": "whatsapp",
            "details": "template name (message_request) does not exist in en_US"
        },
        "fbtrace_id": "A_EjJh2lU36b3yKxpX9q8WD"
    }
}

What is causing this issue?

TylerH
  • 20,799
  • 66
  • 75
  • 101
GAYATHRI K
  • 31
  • 1
  • 2
  • I also have this issue. I made sure the language code is correct and the template is approved. Maybe it has to do with outages of the [on-premises solution](https://metastatus.com/whatsapp-business-api) – ShadowCrafter_01 Sep 01 '23 at 12:33

1 Answers1

0

Ensure that the language code specified in the API call (en_US in this case) matches the language you set for the template in the WhatsApp manager. Sometimes it takes time for the template to propagate through the system. If you've recently created or modified the template, consider waiting a bit longer. Is the template fully approved and active? When I was working through an ISP partner, I had this error a lot. I contacted their support, they forced synchronization of the template with FB Templates.

Hafiz
  • 39
  • 3
  • I have created this template before 2 weeks and it is in status: Active – Quality pending. And I have read in the documentation that we can use the template in this state. – GAYATHRI K Aug 31 '23 at 12:53