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Questions tagged [amazon-connect]

Amazon Connect is a cloud-based contact center solution.

See documentation: https://aws.amazon.com/documentation/connect/

304 questions
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2 answers

How to delete a contact flow in Amazon Connect?

It's easy to create or rename a contact flow in Amazon Connect, but how do you delete one? The documentation doesn't mention anything about it and a Google search has come up empty.
FlippingBinary
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Unable to recover audio from Amazon Connect via kinesis video client in boto3 in Python

I'm trying to get an audio file from kinesis video stream in Python in AWS-Lambda instance. To get the audio i'm using this snippet of code: def download_stream(self, streamARM, ms_start_timestamp): tmpfile = os.path.join('/tmp',…
vgonisanz
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How to fetch the audio file from Kinesis Video stream created from Amazon connect in proper format?

I am trying to setup a VOICE MAIL feature for the callcenter in Amazon connect.I have added the Start Media streaming block to the flow.I have also added a Lambda function which is triggered by the Kinesis stream.My idea is NOT to do a Live…
James_RajKumar
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3 answers

How much of Amazon Connect is scriptable, either through Terraform, Ansible or another approach?

This question concerns AWS Connect, the cloud-based call center. For those people who have been involved in the setup and configuration of AWS Connect, is there any portion of Amazon Connect that is configurable through a continuous integration…
Perry Hoekstra
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5
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1 answer

AWS Connect and Lex - Cannot reference Contact Attribute

For reference, here is the flow in question: "Get Customer Input" (Lex) -> "Set Contact Attribute" -> "Play Prompt" After the call to Lex, I set a contact attribute using "Save Text As Attribute" option: DestinationKey …
Umair Ishaq
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4
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1 answer

How to automatically change agent status on Amazon Connect?

I need step by step directions on how to load the CCP into a webpage and use the streams API. I would need the javascript to turn the agent from "missed" to "available" after 25 seconds. Currently we have to manually update staus which doesn't make…
pwiz
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Google Speech-to-text on Amazon Kinesis stream: io.grpc.StatusRuntimeException: CANCELLED: The operation was cancelled

I want to use Google speech-to-text using Kinesis stream as part of voicebot service using Amazon Connect, Amazon Lex and Amazon SQS (I used code from…
PeterAI
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1 answer

Unable to Invoke AWS Lambda Function in Amazon Connect Contact Flow

I am trying to Integrate AWS Lambda function in Amazon Connect Contact flow. The AWS Lambda function is working fine and giving a response. While invoking the function in the Connect contact flow, it is returning error statement but I am unable to…
Venkatesh Voona
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3
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2 answers

Amazon Connect Outbound CCP Softphone Number Prefill

I have a pretty simple requirement to click on a phone number hyperlink and have my web-app open the AWS connect soft-phone dialer with the selected number, ready for the person to press the "call button" I have enabled an AWS connect account and I…
Hightower
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3
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2 answers

AWS Lambda integration with Amazon Connect is not working

I created Amazon Connect instance and take a DID phone number. Then I create Contact flow with AWS Lambda function in the same region - N. Virginia. Then I assign this Contact flow to phone number. When I tried to call to this phone number via…
osya
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onMessage event is not triggered when agent sends a message amazon-connect-chatjs

I'm integrating amazon connect chatbot on my end and I want to establish a connection between a customer and an agent. In order to so, I have used onMessage event to retrieve agent messages back on my platform but right now, it is not triggered. I…
Aditya Shrivastava
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1 answer

Reference one task from another in a contact flow

I'm building a contact flow which creates a block of tasks in pairs. Ideally, one task in a pair should include a reference to its partner in its description. I've almost achieved this: When creating the second task, I add a reference type URL and…
David Fulton
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1 answer

AWS Connect, adding first phone number error. "You've reached the limit of Phone Numbers. To increase limit, contact support. "

I am trying to set up an inbound call center with AWS connect. It should be straight forward, but when I try to claim my first phone number and hit save, it says: "You've reached the limit of Phone Numbers. To increase limit, contact support.". The…
AWSHelp
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Implement ESL in amazon connect

In Amazon connect, I need to pass call flow to an external application via a socket and control the call from that application . Something like ESL in Freeswitch: Event Socket Library For those who do not know what ESL is, it pass the call to a…
Amir
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Can Amazon Connect be integrated with a backend service?

I have been working on developing a chat-bot for an application. I want to use Amazon Connect to power chat-bot. I wanted to understand, if there is a way through which Amazon Connect fetches response from my backend service whenever client posts a…
Alex
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