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Questions tagged [ibm-voice-gateway]

8 questions
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Programmatically start a call with IBM Voice Gateway

I have connected a IBM Voice Agent (https://console.bluemix.net/docs/services/voice-agent/getting-started.html) with a Watson Assistant and a Twilio number. I am able to call my Twilio number and follow a conversation with the assistant. Now…
Nathan H
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IBM Speech to Text Alphanumeric String recognition?

In trying to get Speech to Text (IBM Voice Gateway IVR app) to recognize alpha-numeric character strings, I am wondering if I could create a custom grammar or entity that would restrict STT to recognizing just individual letters and numbers,…
Wilson the Dog
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How to access state variables set by Voice Agent from Watson Assistant?

As per the this document (https://cloud.ibm.com/docs/services/voice-agent?topic=voice-agent-api-reference#state-variables-iva) Voice Agent sets some state variables for Watson Assistant. I want to access the caller number (vgwSIPFromURI) and pass it…
Eranga
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How to receive the information passed in SIP refer in Twilio

I have configured the IBM voice agent to transfer the call to an actual physical phone number when the caller asks to be transferred to an agent and it is working fine. Now what I am wondering is if it is possible to transfer the call to a Twilio…
Ankur Patel
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Can I connect my IBM Cloudant Database as the callback URL for my Twilio IBM STT add-on service?

I have a Watson voice assistant instance connected using SIP trunk to a Twilio API. I want to enable to the IBM Speech-To-Text add-on from the Twilio Marketplace which will allow me to obtain full transcriptions of phone calls made to the Watson…
Zachary Dougherty
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are SIP IP addresses static for IBM Voice Agent?

IBM Voice Agent provides SIP domain names to configure Twilio etc. sip:us-south.voiceagent.cloud.ibm.com (169.61.56.226) sip:us-east.voiceagent.cloud.ibm.com (169.62.26.42) Are these current IP addresses static?
Andrew H
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IBM Voice Agent RTP port range

What range of RTP/SRTP ports does IBM Voice Agent use for inbound SIP / SIP+TLS? Voice Gateway port documentation provides the default RTP port range (16384-16394) but I figure Voice Agent may have a wider/different range. Why? The range is needed…
Andrew H
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How to connect IBM Voice Gateway or voice agent to other APIs

I am working on voice agent solution by IBM. I need to understand how can I connect it to database to do verification example policy number. When I created voice agent service it bind it-self with other services like speech to text, text to speech,…
Sumit Singh
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