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Questions tagged [remedy]

BMC Remedy is an application framework most well known for tracking IT assets, requests, and issues.

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Description

Remedy refers to the BMC Remedy Action Request System (ARS) which was orignally designed to be a platform to build help Desk systems on. Originally C-based, BMC is moving to a Java based engine, implementing a workflow-based way of working, atypical of traditional programming languages. The system incorporates a Java Based API for interacting with the system, and is extendable via several different types of plugins (eg. authentication, ARDBC, Filter-Plugins)

Today Remedy is most likely to be running the IT Service Management suite which includes:

  • Help Desk Incident Management, Service Request Management, Problem Management, etc
  • Change Management Includes Task Management and Release Management
  • Asset Management
  • CMDB for managing configuration items
  • SLM for setting and measuring Service Targets and KPIs

Related tags

117 questions
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BMC Remedy Integration

Where can I find a list of BMC Remedy 3rd party integrations? I have found nothing on their website, and their sales department put me in touch with the customer services which wouldn't take my call because I didn't have a customer number. My…
David W.
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Powershell Remedy ARQ files, possible encoding issue

I am having issues editing a file. It is a .ARQ file made by BMC Remedy, a ticketing system. I can open it in notepad++, edit it and everything is fine. However when I try to use PowerShell to edit it, things get messed up. Although visually it…
TetraFlash
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PHP Remedy API call to create an entry with attachment not working (With Postman Works!)

I have been working for days on this with no luck, when trying to create an entry with a PDF attachment. Using Remedy REST API. I get a timeout error (500) or a Bad Reques every time. Here is the documentation:…
ricardorios
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Error 90 (Connection refused) when connecting to Remedy via Java

On my company network we run Remedy 7.64 and want to create Incidents automatically. I setup the development environment using IntelliJ IDEA and the ARAPI-files for my server version. We have no administration access to the server to change…
James Cameron
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Select date time with condition (Oracle)

I have problem that not solved for many days, i've been searching and follow answer in many question, it seems like the structure data for the datetime in my database so strange. i've read this post : Select from table by knowing only date without…
Koyix
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Create ticket in BMC Remedy via Java

I need a Java class to submit tickets to BMC Remedy's Helpdesk product. Wondering if anyone has done this already and is willing to share either code, or experience.
geoffc
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How do I retrieve incident work items from BMC Remedy ARS via the SOAP interface?

I'm using the Helpdesk_Query_Service method from the HPD_IncidentInterface web service in BMC Remedy ARS 7.5 to retrieve incident data. I can get the top-level incident data as expected, but I don't see any way to retrieve associated work items. The…
Rob N
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How to get incident details using BMC Remedy REST API Authentication?

I have used to get authenticate to BMC Remedy to get incident via below url: https::/api/jwt/login with username and password as a parameter and content-type as url-form encoded... But I got an error [ { "messageType": "ERROR", …
Suganthan Raj
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BMC Remedy 9 Powershell Integration

I am looking for information or help on querying the BMC Remedy ARsystem Currently under Remedy 7 we are using the ODBC driver installed with the client application to query. We are migrating to Remedy 9 and solely using the web interface rather…
TetraFlash
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Remedy extracting ticket data (REST, SOAP, API,whatever)

First of all I'm getting into Remedy and the general properties of the program (the ticketing incident managing app). After some research on the topic I've been able to figure out their most advanced API's are coded in Java and C, although several…
Thaenor
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Creating a Ticket in remedy Using Python pyARS

I need help creating a python pyARS class to submit tickets to BMC Remedy's Helpdesk product. Wondering if anyone has done this already and is willing to share either code, or experience. Thanks in Advance. Background of what I have: I have a gui…
Jobes23
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Add attachments at bmc remedy ticket creation time via api

I am able to create tickets via the bmc remedy webservice api, but I am having trouble with attachments. I can get a single attachment added to the ticket at creation time, but I do not see a way to add multiple attachments at creation time. I only…
Jared Eckersley
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How to get Work Info Notes and Work Info Summary data in BMC Remedy SOAP service?

I am using HPD_IncidentInterface_WS WSDL service (Incident Management). This service provides method HelpDesk_Query_Service, incident number as a parameter, to get remedy ticket details. However this method doesn't return any information on Work…
Nilesh Navale
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Add an Attachment to BMC Remedy Incident using Python/Rest API

I am trying to add an attachment to the existing incident using BMC rest-api with python 3.6, For some reason it did not work for me, however I was able to add an attachment using Postman without any issues, but not thru this python code. Sometime…
vas
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How to CREATE POST IN C# to an endpoint on BMC REMEDY API to create a ticket with files submited in form-data?

I have this problem. i have to submit a file (or not) to an endpoint on an API of bmc. the KEY:entry with the VALUE:data_entry.txt is the json to send with the values, as the same of the body. The attach-z2AF_WIAttachment1 is the file i want to…
Helder Pereira
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