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Questions tagged [rt]

Request Tracker (RT) is a bug tracking system.

RT: Request Tracker

RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. (excerpt from the homepage)

93 questions
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Three.js - issue with rendering - animation is shaking

I get a strange problem with the rendering of a sphere in rotation : the animation seems to shake and I don't know where this issue comes from. Here's the example on this link and the render function : function render() { controls.update(); …
user1773603
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3 answers

What is this regex substitution "$content =~ s/\n-- \n.*?$//s" actually doing?

I am working through some Perl code in Request Tracker 4.0 and have encountered an error where ticket requestor's message is cut off. I am new to Perl, I have done some work with regular expressions, but I'm having some trouble with this one even…
candyman
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How can I run a perl script from bash using command line arguments?

I am trying to create a script to batch mark a group of users as privileged in RT. I found a script on the RT wiki for adding users to a group and giving them the privileged status, then removed the bits of it to do with adding to a group. The perl…
Chris O'Kelly
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How to create a ticket with attachment in RT using REST

Does anyone know how to create a ticket with attachment in RT (Request Tracker) using REST service with PHP script?
Misha
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Creating a ticket using python-rtkit

I am attempting to create a ticket in RT using python-rtkit, it gives a 200 OK and returns the information for an empty ticket that does not actually get created in RT, additionally I tried straight up using the requests module, and that had the…
Mark Omo
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perl missing dependencies for request tracker installation

/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi perl: >=5.10.1(5.18.2) ...found users: rt group (www-data) ...found bin owner (root) ...found libs owner (root) ...found libs…
Srikanth Power
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Sphinx reindex RT index

I have sphinx RT index, but i forgot add morphology when start insert records :( Can i rebuild RT index without lost data? My config: index track { type = rt path = /var/... other options... } searchd { listen =…
user3265151
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How to pass parameters when getting "Odd number of elements in hash assignment"

I'm doing some template programming in RT (http://bestpractical.com/rt), and it uses Perl. Unfortunately, I've only dallied with Perl very occasionally. I'm trying to call a sub procedure that starts off with: sub PrepareEmailUsingTemplate { my…
Reuben
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Creating tickets on RT via REST API with Powershell

I'm trying to create ticket in RT using REST API. So far I can searching tickets: $servername="tickets.somedomain" $u="user=someuser" $p="pass=P@55w0rd" $q="search/ticket?query=(Queue='Queue_name')" $uri="http://" + $servername + "/REST/1.0/" + $q +…
user3612518
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EnergyMicro and EZradio Pro (Si4463)

I cannot find the solution for my problem. If somebody has worked with Si4463 radio module? According to the datasheet, it must be simple, but I cannot make it work consistently. My transceiver sends data once each second. 1 byte preamble + 2 bytes…
user3091443
3
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1 answer

How rebuild sphinx RT index?

I add new field to rt index, how i can rebuild it? If i do truncate rtindex new field do not added. I saw it from desc rtindex. Should i stop sphinx service and unlink all index files and then do reindex?
evgenius
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How do I return list of queues in Best practical Request tracker?

I need our ticket system Request tracker from Best practical to search for all queues and return list of them. They could change and I do not want to hardcode them in source code or config files. Is there search query for…
rluks
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Small Linux application spawns SCHED_FIFO thread and sleeps. Long keypress locks the system

Running the code below (compiled with -lpthread) on a multicore system (Ubuntu 11.04 x86-32), which simply spawns a SCHED_FIFO thread and goes to sleep, displays some strange behavior. If you press a key it echoes it out just fine. However, if you…
Eran Duchan
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Command-Line Email for Microsoft Office365 for use with Request Tracker (After BasicAuth Is Retired)

We use getmail (http://pyropus.ca/software/getmail/) to retrieve email from Microsoft Office365 accounts and shuttle them into Request Tracker (RT - https://bestpractical.com/request-tracker). Since Microsoft has announced the end of BasicAuth and…
Markus Iturriaga
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Perl Hook::LexWrap Unable to access return value in post wrapper method

We are customising the Request Tracker (RT) ticketing tool. We want to add certain extra filters to the values returned from SimpleSearch subroutine in RT::Users. Following Hook::Lexwrap code we have written to access the return value and the…
lazilyInitialised
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