Jo Poon
11
reputation
3
- Manage a team of customer focused engineers from a diverse set of technical, educational, and professional backgrounds.
- Have a data-driven mindset and passion focused on providing an exceptional customer experience.
- Work as part of our extended support team during escalations or high volume intervals in a startup atmosphere, doing whatever it takes to exceed customer expectations.
- Focus on operations/incidents & issues with an emphasis on resolving problems quickly and efficiently, sometimes with the assistance of service and engineering teams.
- Document key learnings and other relevant details as part of the support your team provides in order to create a feedback loop with senior leadership and service teams
- Continually improve skills of your team through work experience, 1:1 meetings, goal identification and training.