ITIL qualified Service Management professional with a demonstrated history of working in the government administration industry. Experience in Inland Revenue’s unique Information Systems environment, specializing in Windows7/10/O365 support. In-depth knowledge of IT Service Management principles and practices, cloud computing principles and passionate to work collaboratively with people to solve problems and deliver excellent service to our customers. Currently working on configuring, roll out and policy designing for Azure DevOps(ADO) for my organization. Down the line I will also be the part of migration to Azure DevOps