For over 20 years, I have provided high-level, professional, computer hardware and software support. This has taken the form of help-desk specialist, technical writer, and course instructor. Most of this activity has been in service to the pharmaceutical industry. My strengths are presented below:

I Possess a Wide Range of Technical Knowledge: For example, I can create, query, write to, and troubleshoot SQL-compliant databases, or use a reporting tool such as Crystal Reports to develop complex queries and reports.

I Can Communicate Concepts Clearly: I am a natural-born teacher. I can clearly explain a simple concept (e.g., how to rename a file on an Apple MacBook Pro), or something more complex (like the role the Coriolis Effect plays in the Idealized Global Circulation Model in meteorology).

I Know How to Manage Customers' Expectations: To do so, I engage in a policy of no surprises. I received a help desk call once in which my customer had lost data. There was a good chance that a simple course of action would resolve the issue. Rather than dwell on that fact, I immediately began the uncomfortable, but necessary discussion about available backups and recovery. I encouraged him to get in contact with his IT support-personnel immediately and prepare for the possibility of executing a recovery. After a full investigation, I determined that the recovery procedure was unnecessary; however, had it been necessary, my customer's expectations were already set appropriately upfront, and the necessity, while undesired, would not have been a surprise.

I Can Write Effectively: I wrote this summary, and I can also write detailed, clear, technical documents for knowledge bases or manuals. I follow the rule that my technical writing college professor taught me: "Be brief, be clear, but never sacrifice clarity for brevity."