• A highly motivated, performance oriented CRM Admin over 4 years of experience in Telecom OSS/BSS processes. I am presently working as BSS Siebel Admin and Technical Architect Accenture, UK • Good knowledge and experience in administering, patching and installing Siebel Enterprise. Installing and setting up Siebel Tools, Developer Web Client and Sample Database. • Expertise in SQL, PL/SQL,and Shell Scripting. • Good Knowledge and Experience in Siebel installation with multi language implementation. • Multiple Project Experience in Siebel Administrating and environment management. That include Database/Schema refresh from one environment to another. Code migration across different Environment. • Troubleshoot Siebel performance issues • Recommend/apply architecture and implementation best practices. • Experience in setting automated deployment process across environment by using open source tools. • Good Experience in Database administration task that include performance monitoring. • Setting user’s access and handling issues related to that at both Siebel and DB level. • Experience in Waterfall and Agile Methodologies with good exposure to Functional testing, UAT management and System Integration testing. • Delivered projects successfully with strong Stakeholder management, Negotiation, Deep understanding of Program/Project Risks management, Change management & Issue management. • Capacity to meet project deadline, lead & motivate team and handle projects independently.

Core Competencies

• Siebel 7.5,7.8,8.1,8.2 • Siebel Administration. • Siebel Upgrades • Siebel Environment Management • oracle Core DBA • Oracle: SQL,PL/SQL • Scripting: Shell • HP Quality center • Source Control Tool: Tortoise SVN • Open Source Tool: Jenkins, Nexus, and Chef. • MS Office: Excel, Word, Power Point and Visio