Full name: Eran Gross Mobile: 0558839572 Email: eran@gross.support

Summary: I am an experienced support engineer with a proven track record of delivering high-quality technical support, troubleshooting complex issues, and guiding product installation, configuration, and usage. I am a collaborative team player with a focus on providing exceptional customer service.

Career History:

2022 - Rishon Le-Zion Municipality Junior High + High School Technology Support:

• Managed and maintained the school's computer system and network environment.
• Troubleshot and resolved computer-related issues for students and staff.
• Made informed decisions on purchasing and upgrading computing equipment and software.
• Assisted teachers with day-to-day technology tasks and provided advanced system instruction to students.
• Ensured staff members were up-to-date with the latest software versions.
• Supported students with their programming assignments in Android Studio and Java.
• Resolved broken Android Studio projects for students, including modifying Gradle parameters.
• Addressed issues with Android Studio emulators in students' projects.

2014 – 2015 Tel-Aviv Municipality IT Technical Support Specialist in an Elementary School:

• Provided technical support and maintenance for the school's computer systems and networks.
• Assisted teachers and students with computer-related issues and troubleshooting.
• Worked collaboratively with the Tel Aviv municipality IT department to identify and implement solutions to improve system performance.
• Contributed to the successful deployment of new software and hardware updates.

2008 – 2013 Support Engineer - AlgoSec (Information Security):

• Provided exceptional technical support to customers using the company's information security products.
• Conducted troubleshooting of technical issues reported by customers.
• Assisted customers in product installation, configuration, and usage.
• Collaborated with the development team to investigate and resolve complex technical issues.
• Delivered timely customer support via phone, email, and remote access tools.
• Contributed to creating knowledge base articles, technical documentation, and support materials.

Personal Skills:

• Strong problem-solving and critical-thinking skills.
• Excellent communication and collaboration skills.
• Good time management and adaptability to new technologies.
• Curious and open-minded attitude toward learning and development.

GitHub account: [link to GitHub account] GitHub gist: [link to GitHub gist] Certificates: [list of certificates] LinkedIn: [link to LinkedIn profile]