• Transport for Wales
  • Trafnidiaeth Cymru
Overview
Franchise(s)Wales & Borders
14 October 2018 –
6 February 2021
Main area(s)Wales
Other area(s)
Stations operated247[1]
Parent company
Reporting markAW[2]
Dates of operation20182021
PredecessorArriva Trains Wales
SuccessorTransport for Wales Rail
Technical
Track gauge1,435 mm (4 ft 8+12 in)
Other
Website

Keolis Amey Operations (Welsh: Gweithrediadau Keolis Amey),[3] trading as Transport for Wales Rail Services (TfW Rail Services) was a Welsh train operating company owned by Keolis (60%) and Amey (40%) that operated the Wales & Borders franchise between October 2018 and February 2021.

The Welsh Government body Transport for Wales awarded the contract for the Wales and Borders franchise to KeolisAmey in 2018 which commenced rail operations on 14 October 2018.[4] KeolisAmey used the brand names Transport for Wales and TfW Rail (Welsh: Trafnidiaeth Cymru[5] and TrC Trenau),[6] which are owned by the Welsh Government, for day-to-day operations. The Welsh Government nationalised the franchise on 7 February 2021, transferring operations to Transport for Wales Rail, although KeolisAmey continues to provide an infrastructural role in the franchise.[7]

History

Passenger journeys on the Wales & Borders franchise from 2010–11 to 2018–19.[8]

In October 2016 four bids were shortlisted for the next Wales & Borders franchise: Abellio, the incumbent operator Arriva, a Keolis/Amey joint venture, and MTR Corporation.[9][10]

In October 2017, Arriva withdrew from the bidding process, followed in February 2018 by Abellio, after the collapse of its partner Carillion.[11][12][13][14] In May 2018, the franchise was awarded to KeolisAmey Wales. It commenced on 14 October 2018 and it was to run for 15 years.[15]

Unlike the previous franchise, which was awarded by the Department for Transport, this franchise was awarded by Transport for Wales, on behalf of the Welsh Government.[10]

In January 2020 KeolisAmey was fined £2.3 million by the Welsh government for poor performance of rail services.[16] The company is also expected to be criticised by the Welsh Language Commissioner later in 2020 for reportedly breaking legislation on Welsh language provision six times since taking over the franchise in 2018.[17] KeolisAmey Wales told the BBC that it did not believe any rules had been broken.[17] Complaints included that Welsh was given lesser treatment on self-service machines, websites, and on the mobile app, that correspondence was not issued fully in Welsh, that train tickets were printed only in English, and that station and train announcements were not always made bilingually.[17]

With a collapse in revenues, and a significant reduction in passenger numbers as a result of the COVID-19 pandemic having made the original franchise financially unviable, on 7 February 2021 the franchise was taken over by the Welsh Government's operator of last resort, Transport for Wales Rail, a subsidiary of Transport for Wales, with AmeyKeolis Infrastructure having an involvement in delivering some key projects such as the Core Valley Lines.[18][19][20]

Services

Typical TfW weekday off-peak service was as follows:[21]

North Wales Coast Line
RoutetphCalling at
Cardiff Central to Holyhead8tpdNewport, Cwmbran, Pontypool & New Inn, Abergavenny, Hereford, Leominster (3tpd), Ludlow (7tpd), Craven Arms (7tpd), Church Stretton (7tpd), Shrewsbury, Gobowen (7tpd), Chirk (7tpd), Ruabon (7tpd), Wrexham General, Chester, Shotton (4tpd), Flint, Prestatyn (7tpd), Rhyl, Abergele & Pensarn (3tpd), Colwyn Bay, Llandudno Junction, Conwy (3tpd), Penmaenmawr (3tpd), Llanfairfechan (3tpd), Bangor (7tpd), Llanfairpwll (7tpd), Bodorgan (5tpd), Ty Croes (5tpd), Rhosneigr (5tpd) and Valley (5tpd).
Only 7 tpd terminate in Holyhead as one turns off at Llandudno Junction and terminates at Llandudno, calling at Deganwy en route.
1tpdNewport, Cwmbran (Holyhead-bound only), Pontypool (Holyhead-bound only), Abergavenny (Holyhead-bound only), Hereford, Ludlow (Cardiff-bound only), Shrewsbury, Wrexham General, Chester, Flint, Rhyl, Colwyn Bay, Llandudno Junction and Bangor
0534 from Holyhead and 1716 from Cardiff Central is the Premier Service which calls at fewer stops and has 1st class accommodation available with meals included.
Birmingham International to Holyhead1tp2hBirmingham New Street, Smethwick Galton Bridge, Wolverhampton, Telford Central, Wellington, Shrewsbury, Gobowen, Chirk, Ruabon, Wrexham General, Chester, Flint, Prestatyn, Rhyl, Colwyn Bay, Llandudno Junction, Conwy, Penmaenmawr, Llanfairfechan and Bangor
Manchester Airport to Llandudno1East Didsbury, Manchester Piccadilly, Manchester Oxford Road, Newton-le-Willows, Earlestown, Warrington Bank Quay, Runcorn East, Frodsham, Helsby, Chester, Shotton, Flint, Prestatyn, Rhyl, Abergele & Pensarn, Colwyn Bay, Llandudno Junction and Deganwy
6 inter-peak trains each day begin/end at the airport, 1 early morning and 2 late evening trains do too, not calling at East Didsbury. Other trains begin at Manchester Piccadilly.
Crewe to Chester1shuttle
Chester to Liverpool Lime Street1Helsby, Frodsham, Runcorn and Liverpool South Parkway
South Wales – Manchester
RoutetphCalling at
Milford Haven to Manchester Piccadilly1tp2hJohnston, Haverfordwest, Clarbeston Road, Clunderwen, Whitland, Carmarthen, Pembrey & Burry Port, Llanelli, Gowerton, Swansea, Neath, Port Talbot Parkway, Bridgend, Cardiff Central, Newport, Cwmbran, Abergavenny, Hereford, Leominster, Ludlow, Shrewsbury, Crewe, Wilmslow and Stockport
Carmarthen to Manchester Piccadilly1tp2hFerryside, Kidwelly, Pembrey & Burry Port, Llanelli, Gowerton, Swansea, Neath, Port Talbot Parkway, Bridgend, Pencoed, Llanharan, Pontyclun, Cardiff Central, Newport, Cwmbran, Abergavenny, Hereford, Leominster, Ludlow, Craven Arms, Church Stretton, Shrewsbury, Whitchurch, Nantwich, Crewe, Wilmslow and Stockport
Fishguard Harbour to Manchester Piccadilly1tpdFishguard and Goodwick, Clarbeston Road, Whitland, Carmarthen, Pembrey & Burry Port, Llanelli, Gowerton, Swansea, Neath, Port Talbot Parkway, Bridgend, Pencoed, Llanharan, Pontyclun, Cardiff Central, Newport, Cwmbran, Abergavenny, Hereford, Leominster, Ludlow, Craven Arms, Church Stretton, Shrewsbury, Whitchurch, Nantwich, Crewe, Wilmslow and Stockport
Cambrian Line
RoutetphCalling at
Birmingham International to Aberystwyth and Pwllheli1tp2hBirmingham New Street, Smethwick Galton Bridge, Wolverhampton, Telford Central, Wellington, Shrewsbury, Welshpool, Newtown, Caersws, Machynlleth...
The two portions divide/attach at Machynlleth.
Aberystwyth portion:
Dovey Junction, Borth and Bow Street
Pwllheli portion:
Dovey Junction, Penhelig, Aberdovey, Tywyn, Tonfanau, Llwyngwril, Fairbourne, Morfa Mawddach, Barmouth, Llanaber, Talybont, Dyffryn Ardudwy, Llanbedr, Pensarn, Llandanwg, Harlech, Tygwyn, Talsarnau, Llandecwyn, Penrhyndeudraeth, Minffordd, Porthmadog, Criccieth, Penychain and Abererch
Shrewsbury to Aberystwyth-Welshpool, Newtown, Caersws, Machynlleth, Dovey Junction, Borth and Bow Street
Additional trains that run so that there is a service most hours between Shrewsbury and Aberystwyth
Heart of Wales Line
RoutetpdCalling at
Carmarthen to Llandovery1Llanelli, Bynea, Llangennech, Pontarddulais, Pantyffynnon, Ammanford, Llandybie, Ffairfach, Llandeilo, Llangadog and Llanwrda
Llandrindod to Crewe1Pen-y-Bont, Dolau, Llanbister Road, Llangynllo, Knucklas, Knighton, Bucknell, Hopton Heath, Broome, Craven Arms, Church Stretton, Shrewsbury, Yorton, Wem, Prees, Whitchurch, Wrenbury and Nantwich
Swansea to Shrewsbury and Crewe4Gowerton, Llanelli, Bynea, Llangennech, Pontarddulais, Pantyffynnon, Ammanford, Llandybie, Ffairfach, Llandeilo, Llangadog, Llanwrda, Llandovery, Cynghordy, Sugar Loaf, Llanwrtyd, Llangammarch, Garth, Cilmeri, Builth Road, Llandrindod, Pen-y-Bont, Dolau, Llanbister Road, Llangynllo, Knucklas, Knighton, Bucknell, Hopton Heath, Broome, Craven Arms and Church Stretton
2tpd extend to/from Crewe, calling at Yorton, Wem, Prees, Whitchurch, Wrenbury and Nantwich
Shrewsbury to Crewe5Yorton, Wem, Prees, Whitchurch, Wrenbury and Nantwich
creates an every-2-hours service alongside trains beginning further south
Conwy Valley Line
RoutetpdCalling at
Blaenau Ffestiniog to Llandudno6Roman Bridge, Dolwyddelan, Pont-y-Pant, Betws-y-Coed, Llanrwst, North Llanrwst, Dolgarrog, Tal-y-Cafn, Glan Conwy, Llandudno Junction and Deganwy
Borderlands Line
RoutetphCalling at
Wrexham Central to Bidston1Wrexham General, Gwersyllt, Cefn-y-Bedd, Caergwrle, Hope, Penyffordd, Buckley, Hawarden, Shotton, Hawarden Bridge, Neston, Heswall and Upton
West Wales Locals
RoutetphCalling at
Pembroke Dock to Swansea1tp2hPembroke, Lamphey, Manorbier, Penally, Tenby, Saundersfoot, Kilgetty, Narberth, Whitland, Carmarthen, Pembrey & Burry Port, and Llanelli
Fishguard Harbour to Swansea1tp2hFishguard and Goodwick, Clarbeston Road, Clunderwen, Whitland, Carmarthen, Pembrey & Burry Port and Llanelli
Swanline
RoutetphCalling at
Swansea to Cardiff Central1tp2hLlansamlet, Skewen, Neath, Briton Ferry, Baglan, Port Talbot Parkway, Pyle, Bridgend, Pencoed and Pontyclun
West Wales-Gloucestershire Line
RoutetphCalling at
Maesteg to Cheltenham Spa1Maesteg (Ewenny Road), Garth, Tondu, Sarn, Wildmill, Bridgend, Pencoed, Llanharan, Pontyclun, Cardiff Central, Newport, Severn Tunnel Junction, Caldicot, Chepstow, Lydney and Gloucester
Some trains terminate at Cardiff Central, rather than Cheltenham Spa.
doesn't run when Fishguard - Gloucester service runs
Fishguard Harbour to Gloucester4tpdFishguard and Goodwick, Clarbeston Road, Clunderwen, Whitland, Carmarthen, Ferryside, Kidwelly, Pembrey & Burry Port, Llanelli, Gowerton, Swansea, Neath, Port Talbot Parkway, Bridgend, Pencoed, Llanharan, Pontyclun, Cardiff Central, Newport, Severn Tunnel Junction, Caldicot, Chepstow and Lydney
Some trains terminate at Cardiff Central, rather than Gloucester.
Ebbw Valley Railway
RoutetphCalling at
Cardiff Central to Ebbw Vale Town1Pye Corner, Rogerstone, Risca & Pontymister, Crosskeys, Newbridge, Llanhilleth and Ebbw Vale Parkway
Rhymney Line
RoutetphCalling at
Penarth to Bargoed and Rhymney4Dingle Road, Grangetown, Cardiff Central, Cardiff Queen Street, Heath High Level, Llanishen, Lisvane & Thornhill, Caerphilly, Aber, Energlyn & Churchill Park (2tph), Llanbradach, Ystrad Mynach, Hengoed, Pengam, and Gilfach Fargoed (1tph).
1tph extends to Rhymney, calling at Brithdir, Tir-Phil and Pontlottyn
Merthyr & Vale of Glamorgan Lines
RoutetphCalling at
Bridgend to Aberdare1Llantwit Major, Rhoose Cardiff International Airport, Barry, Barry Docks, Cadoxton, Dinas Powys, Eastbrook, Cogan, Grangetown, Cardiff Central, Cardiff Queen Street, Cathays, Llandaf, Radyr, Taffs Well, Trefforest, Pontypridd, Abercynon, Penrhiwceiber, Mountain Ash, Fernhill and Cwmbach
Barry Island to Aberdare1Barry, Barry Docks, Cadoxton, Dinas Powys, Eastbrook, Cogan, Grangetown, Cardiff Central, Cardiff Queen Street, Cathays, Llandaf, Radyr, Taffs Well, Trefforest, Pontypridd, Abercynon, Penrhiwceiber, Mountain Ash, Fernhill and Cwmbach
Barry Island to Merthyr Tydfil2Barry, Barry Docks, Cadoxton, Dinas Powys, Eastbrook, Cogan, Grangetown, Cardiff Central, Cardiff Queen Street, Cathays, Llandaf, Radyr, Taffs Well, Trefforest Estate, Trefforest, Pontypridd, Abercynon, Quakers Yard, Merthyr Vale, Troed-y-rhiw and Pentre-bach
Rhondda Line
RoutetphCalling at
Cardiff Central to Treherbert2Cardiff Queen Street, Cathays, Llandaf, Radyr, Taffs Well, Trefforest, Pontypridd, Trehafod, Porth, Dinas Rhondda, Tonypandy, Llwynypia, Ystrad Rhondda, Ton Pentre, Treorchy and Ynyswen
City & Coryton Lines
RoutetphCalling at
Radyr to Coryton2Danescourt, Fairwater, Waun-gron Park, Ninian Park, Cardiff Central, Cardiff Queen Street, Heath Low Level, Ty Glas, Birchgrove, Rhiwbina and Whitchurch
Butetown Branch Line
RoutetphCalling at
Cardiff Queen Street to Cardiff Bay5shuttle

Rolling Stock

KeolisAmey Wales inherited a fleet of Class 142,[22] Class 143, Class 150, Class 153, Class 158, Class 175s diesel multiple units and Mark 3 carriages from Arriva Trains Wales in October 2018.[23]

In 2019 and 2020, more Class 153 units, Class 170 units and Mark 4 carriages were acquired from other operators. In November 2020, the first three Class 769 units entered service. These allowed for the Class 142 and Mark 3 sets to be withdrawn.

Class 143 Pacer

Class 143 Pacer at Cardiff Central in 2019 with "These trains will terminate soon" branding

KeolisAmey Wales operated 15 Class 143 units.[24] All had advertising vinyls applied, with the messages 'The start of a new journey', 'The journey is almost over for old trains', and 'These trains will terminate soon', stating rolling stock, infrastructure and service improvements.

From 1 January 2021, the Class 143 units were only able to operate coupled to (a) PRM-compliant unit(s), and the toilets were locked out of use due to Network Rail no longer wanting waste from non-tanked toilets being dropped onto their tracks.[25] The last Class 143 unit ran in May 2021.

Class 150, 158 and 175 DMUs

KeolisAmey Wales operated 36 Class 150, 24 Class 158 and 27 Class 175 units.[26][27][28]

Class 153 Super Sprinters

In April 2019, KeolisAmey Wales added five 153 units acquired from Great Western Railway to the eight it previously had.[29] Four of these entered service the following month, while the fifth entered service on 21 October 2019 as the first 153 on the whole GB rail network with PRM modifications.[30]

In October 2019, Porterbrook announced that it would lease a further nine Class 153 units to KeolisAmey Wales for use on a short-term basis.[31] These comprise five units from Greater Anglia which entered service in January 2020, and four units from East Midlands Railway which entered service in February 2020.[32] In November 2020, two more units arrived from East Midlands Railway.[33]

Class 170 Turbostars

In September 2019, KeolisAmey Wales took delivery of the first of 12 Class 170 Turbostar DMUs from Abellio Greater Anglia.[34] As of 2020, Transport for Wales operated the 12 Class 170 units on the Maesteg/Cardiff/Ebbw Vale-Cheltenham routes.[35]

Class 769 Flex

Nine Class 769 Flex bi-mode multiple units were due to be delivered by 2019, following conversion from Class 319 electric multiple units, by fitting diesel generators and extra electronic equipment to some previously unused below-solebar space.[36] The first three units entered service in November and December 2020.[37]

Fleet at end of franchise

Family Class Image Type Top Speed Carriages Number Routes Operated Built
mph km/h
Locomotive hauled stock
Premier Service 67 Loco 125 200 6
  • Holyhead-Cardiff Central
  • Holyhead (Llandudno)-Manchester Piccadilly
1999–2000
Diesel multiple units
Pacer 143 DMU 75 121 2 15
  • Valley Lines & Cardiff local routes
19851986
Sprinter 150 75 121 2 36
  • Valley Lines & Cardiff local routes
  • Heart of Wales/West Wales lines
  • Regional services between South and West Wales, North West and South West England
19861987
153 Super Sprinter 1 24 19871988
158 Express Sprinter 90 140 2 24
  • Cambrian line
  • Regional services between South and North Wales, North West and South West England
19901991
Bombardier Turbostar 170
100 161 2 4
  • Maesteg Line
  • Ebbw Valley Railway
  • South Wales Main Line[38]
2002
3 8 1999

Alstom Coradia 175 Coradia 1000
100 161 2 11 Regional services between North West England, North and South Wales 19992001
3 16

Bi-mode multiple units
BR Second Generation (Mark 3) 769 Flex BMU 100 161 4 3 Valley Lines 2019–2020[nb 1]

Train maintenance depots

KeolisAmey Wales's fleet was stored and maintained at the following depots.

Due to space limitations, Chrysalis Rail allowed KeolisAmey Wales to store any unallocated units or carriages at its Landore TMD in Swansea, even if they were not being worked on.[39]

Past fleet

From June 2019 to March 2020, KeolisAmey Wales hired two Class 37-hauled Mark 2 sets to temporarily operate rush-hour services between Cardiff and Rhymney to add capacity. From January 2020 they were operating under PRM non-compliance dispensation, but were withdrawn in March due to decreasing reliability and replaced with trains formed of multiple Class 153 railcars coupled together, with many more of those in the fleet.[31]

In July 2020, all of KeolisAmey Wales's Mark 3 stock (which had been inherited from Arriva Trains Wales) went off lease and into storage at Long Marston.[40]

Class Image Type Top Speed Carriages Number Routes Operated Withdrawn Built
mph km/h
Locomotive hauled stock
37 Loco 80 129 3 Rhymney Line March 2020 1960–1965
Mark 2 Coach 100 161 10 19631975
Mark 3 125 201 12
  • Holyhead–Cardiff Central
  • Holyhead (Llandudno)–Manchester Piccadilly
July 2020 19751988
Driving Van Trailer Control car 3 19881990
Diesel multiple units
142 Pacer DMU 75 121 2 15
  • Valley Lines & Cardiff local routes
September–December 2020 19851987

Notes

  1. Class 319/4 units were initially built between 1987 and 1988

References

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  3. Full legal name is bilingual including the Welsh name, as "Keolis Amey Operations / Gweithrediadau Keolis Amey Limited". "Keolis Amey Operations/Gweithrediadau Keolis Amey Limited". gov.uk. Companies House. Archived from the original on 27 January 2021. Retrieved 15 May 2020. Company number: 11389531
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  6. Transport for Wales [@transport_wales] (1 October 2018). "Bydd yr ap TrC Trenau ar gael i'w lawrlwytho maes o lawr ar iOS ac Android. Rydym ni'n gwybod y byddwch angen amser i gael trefn arno, felly bydd yr ap presennol yn dal i weithio tan ddiwedd y flwyddyn. #dechrautaith" [The TfW Rail app will be available for download on iOS and Android. We know you will need time to get it sorted, so the current app will continue to work until the end of the year. #StartingAJourney] (Tweet) (in Welsh). Retrieved 18 February 2020 via Twitter.
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