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I've just started working on osTicket. I'm digging this ticket system to understand more of it. I read a lot about its feature from official website as well as some forums but still I could not figure out the purpose of teams. Can you explain - with some practical example, use of this teams feature and how I may help me in making it work for an education institute with multiple campuses?

j08691
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Asim
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1 Answers1

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Team feature gives you the ability to group staff members together (e.g across different departments) for the purpose of ticket assignment (manual or auto).

For example -- you might want a "Data management" team to handle tickets request dealing with data request.

Peter R.
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