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Questions tagged [osticket]

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

91 questions
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osticket ticket Strip Quoted Reply

I am developing a site with osTicket v1.9.8 ticket system, which works fine, but I would like to know how to accomplish Thread Mail Structure while Agent or admin post a reply back to customer. i.e When osticket admin post a reply back to customer,…
jones
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osticket, create ticket through REST API

I'm trying to create a ticket in osticket through its REST API (https://github.com/osTicket/osTicket-1.7/blob/develop/setup/doc/api/tickets.md) The problem is /api/tickets.json returns 404. I have it installed in a server on osticket folder…
Henrique Gonçalves
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Teams in osTicket?

I've just started working on osTicket. I'm digging this ticket system to understand more of it. I read a lot about its feature from official website as well as some forums but still I could not figure out the purpose of teams. Can you explain - with…
Asim
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"Valid CSRF Token Required" in Osticket After login?

My osTicket Version 1.10 is installed in PLESK Windows Server. I have tried to install XAMPP on the PLESK Windows Server but not able to start XAMPP . Soon I get error after login to osTicket "Valid CSRF Token Required in Osticket After login"…
Amit Kandwal
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osticket api get tickets

I'm currently working with the osTicket API to realize a ticket-system on my website. I already found a way to create tickets with the downloaded example for the osTicket API. But now, I need to get the ticket information via the API, so I can…
Leif Paisen
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How can I create empty lines in a variable so when it is returned, it is returned with empty lines?

I am trying code a backend PHP script which uses the OS ticket API to submit a ticket. I'm currently having an issue though, where in the message, at the top I want some other things displayed such as the users IP and some other information that…
user4646483
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Where exactly do Tickets and Threads get Inserted Into osTicket Database?

Can anyone tell me exactly where, in the overall code files of osTicket, the insertion of new ticket records and the insertion of thread records is performed? Are there multiple places in osTicket that actually execute the INSERT INTO or does it…
Franko13
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Submitting multiple forms in HTML with JavaScript

I'm relatively new to HTML and JavaScript and i'm currently modifying a company osTicket. I'm trying to submit 2 forms in the same page (i'm aware that HTML does not support this) through delaying the second submission with JavaScript, but i think…
Frederico Martins
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How to disable rotation ip address in OSticket API

I able to create a ticket in OSticket by using api as below: Header: - Content-type : application/json - X-API-Key : 11CB7DD1E1F02123XX0696C455053BFB Body { "alert": true, "autorespond": false, "source": "API", "name": "User Name", …
Ifwat Ibrahim
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osTicket API: create a new ticket in python

I'm trying to use python to create a new ticket, but I can't make osticket accept my API key. Here is my code: def post_ticket(json): headers = {'API-Key': 'mykey'} response = requests.post("http://mydomani.com/api/tickets.json",…
Michele Ietri
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OsTicket Blank Page after install (no data received)

I am trying to install osticket to my server (PHP 5.3, MYsql >5.0). After I upload the 'upload' directory to my server, I go to mydomain.com/osticket and am taken to the install page. I fill out the form, and if I get no validation errors in the…
danielb
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How to implement Ouath2 for Osticket?

ive been trying to implement oauth2 for osticket hosted on my apache2 server. After following the docs sucessfully official osticket documentation for oauth2 plugin ive been stuck at a point where, the app is unable to redirect to the /api/oauth…
Yash Bhardwaj
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Converting docker run commands to docker-compose does not work

I am trying to deploy the following image osticket/osticket - Docker Image | Docker Hub In the quick start guide, they have this command line docker run commands for both mysql and the application osticket. Quick Start Ensure you have a MySQL…
JKC
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OSTicket ticket entries not displaying

OSTicket 1.15.4 on self managed VPS: CentOS7, Apache, PHP 7.4.27, MySQL 5.7.37 We are starting to notice tickets that are not presenting any of the existing entries in the view pane below. In other words, we can see the ticket tab showing "(2)"…
torpedo51
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Python: Iterating over rows in a MySQL table

Let me preface this by saying that I am only just starting out with Python, and am really liking it so far! I am trying to create a Python script that updates certain values in a MySQL database based on another value. I have that part mostly…
mredus
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