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Can anyone tell me exactly where, in the overall code files of osTicket, the insertion of new ticket records and the insertion of thread records is performed?

Are there multiple places in osTicket that actually execute the INSERT INTO or does it only happen in one spot?

Thank you for helping.

Franko13
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2 Answers2

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Threads - class.thread.php

  • INSERT ThreadEntry::create($vars) (line 1112)
  • SET BODY ThreadEntry::create($vars) (line 1173), ThreadEntry::setBody($body) (line 331)

Tickets - class.tickets.php

  • Ticket::create($vars, &$errors, $origin, $autorespond=true, $alertstaff=true) (line 2941)

Ticket line number might be different, because of my custom changes.

Miroslav Adamec
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You might want to look at /include/class.ticket.php.

Search for "static function create" all you need is there i guess.

KevinXQ
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