Google Play Developer Console - An unexpected error occurred. Please try again later

Question

I'm trying to reply to users who have just provided ratings, however, from past 2 weeks I'm facing this error and I'm unable to successfully open the link.

Are you facing this error or I'm the only one that is targeted by Google ?

Help me to provide users the required support!

Hi, I am also getting this error, Have your found any solution ? — Priyank Patel, Mar 01 '16 at 12:17
I had emailed Google Play Store support and they said that they have closed this feature. So there is no solution — Harsh, Mar 03 '16 at 17:00
I can't able to open any link in Google Play developer console due to this error. have you able to open any link in developer console? how can i avoid this error? — Priyank Patel, Mar 17 '16 at 08:10
Links means tabs like statistics, In-App products, Store Listing etc. — Priyank Patel, Mar 25 '16 at 08:11
It is working for me as of now. Check your internet connection. — Harsh, Mar 26 '16 at 00:23
I ran into this issue too. Very random but the issue persists. After so many years it still exists — yongsunCN, Mar 12 '19 at 22:35

score 31 · Answer 1 · edited Jul 12 '20 at 09:11

31

After July 2020 google has updated the play console and redirected on this url If you have not redirected automatically to the above link then manually open this link.

edited Jul 12 '20 at 09:11

Yunus Temurlenk

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answered Jul 01 '20 at 08:14

Abhishek

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just ran into this now and thought I was going mad. They are not redirecting so this sorted me out. Thanks! – letterman549 Jul 01 '20 at 08:45
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Thanks! Crazy that they'd give us such a generic error message instead of providing the new URL.. – Tonald Drump Jul 01 '20 at 09:48
Life Saver !! :) – gunjot singh Jul 01 '20 at 10:11
Thanks a lot. Such a gift from google to devs boiling in release train rush. – kkaun Jul 01 '20 at 10:19

score 7 · Answer 2 · answered Apr 10 '19 at 10:30

7

Make sure you only have a google account started in the browser

answered Apr 10 '19 at 10:30

Bacar Pereira

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What exactly does this mean? – Paul Apr 23 '19 at 21:49
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This helped on my case, at least. The error happened when I signed in to Chrome using my personal google account and tried to open play console under a company account (we use G-Suite of course). To fix this, simply open incognito mode and sign in using the account that play console belongs to. By the way, the error code was 8869003. – jiulongw Jun 03 '19 at 04:18

score 3 · Answer 3 · answered Jul 01 '20 at 09:27

3

Google Developers Testing New Play Console In Beta Version

Visit https://play.google.com/console/developers

Then sign in From Your Account Use The New Play Console :)

answered Jul 01 '20 at 09:27

Sahil Choudhary

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score 0 · Answer 4 · answered Sep 03 '19 at 15:14

I encountered this error.

An unexpected error has occurred. Please try again later. (7)

The message here is obviously unhelpful. I contacted Google Play support about it and this is their response:

Due to some updates, only authorized users with the access of "Edit store listing, pricing & distribution" are able to edit content ratings page.

If you are the account owner, you can grant user permissions either at the account level or at the individual app level. To add a user at the app level, please follow these steps:
1. Sign in to your Play Console.
2. On the left menu, click Settings > Developer account > Users & permissions.
2.a. To add a new user, click “Invite new user” and type in the user’s email address.
2.b. To update permissions for an existing user, click the gear icon on the right and select "Change permissions."
3. Don't choose a predefined role from the "Role" drop-down.
4. Instead, add your app to the per-app permissions table with the "Add an App" drop-down.
5. Check the boxes in the appropriate column to add user permissions to specific apps.
5.a. For full functionality, some permissions need to be set to "Global." For more information, review the permission definitions table.
6. Click Send Invitation.

TL;DR: You need Edit store listing, pricing & distribution permissions on the app.

score 0 · Answer 5 · answered Mar 19 '20 at 08:08

0

For me I had to go to the console -> Store Presence -> Pricing & Distribution -> Click on Country -> REFRESH EXCHANGE RATES -> Save. Than Complete the Content rating and it is now saved.

answered Mar 19 '20 at 08:08

Uriel Frankel

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score 0 · Answer 6 · answered Jul 01 '20 at 10:15

0

From July, 2020

Try the new link for Google Play Console

https://play.google.com/console

answered Jul 01 '20 at 10:15

Googlian

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score 0 · Answer 7 · answered Feb 26 '21 at 15:04

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This was happening for me due to using another google account on chrome than the default. Using an incognito browser fixed the issue for me.

answered Feb 26 '21 at 15:04

Kieran

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score -1 · Answer 8 · answered Aug 18 '22 at 14:32

-1

I logged in using InCognito mode and it worked

answered Aug 18 '22 at 14:32

chethanv77777

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This is the same solution as in [this other answer](https://stackoverflow.com/a/66388139/2227743). – Eric Aya Aug 18 '22 at 18:16

Google Play Developer Console - An unexpected error occurred. Please try again later

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