Genesys WDE detect offhook c#

Question

I'm trying to detect offhook/answered a call on Genesys WDE. I download WDE and platform SDK and trying to play wit tserver events. Documentation is not so clear to me, so if someone can point me in the right direction I will appreciated.

score 0 · Accepted Answer · edited Feb 01 '18 at 14:28

0

You need to subscribe to the events handlers. The following code works for calls:

container.Resolve<IAgent>.FirstMediaVoice.Channel.Protocol.Received += YourEventHandler;

You must subscribe them in the Login event as per Genesys support team.

edited Feb 01 '18 at 14:28

Glubus

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answered Feb 01 '18 at 14:11

ACastle

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Genesys WDE detect offhook c#

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