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Questions tagged [genesys]

Genesys is a provider for multi-channel customer experience and contact center solutions. The tag should be used for questions on the Genesys Framework and all associated interaction management systems and tools.

Genesys is a provider for multi-channel customer experience and contact center solutions. The tag should be used for questions on the Genesys Framework and all associated interaction management systems and tools.

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50 questions
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Replace Interaction view Genesys Workspace Desktop Edition

What interface I need to implement to put my own WPF user control into the region as in the picture. I need to add some custom business logic to WDE, please someone show me the better way to do this. I can replace some views by…
fdistorted
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Is it possible to install and use Genesys 8.1 with SQL Server 2012

I tried to install Genesys 8.1 with SQL Server 2012. I have made the configuration but when I tried to start CME it says Configuration server cannot be found. Please check the host and port In documentation I could see that for SQL Server 2008…
Mouleswaran A
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"Unsupported protocol element" when creating Interactions programmatically

I am attempting to create new Interactions programmatically on Genesys Platform SDK 8.5 for Java. I use the example on the API reference public void createInteraction(String ixnType, String ixnSubtype, String queue) throws Exception { …
user2818782
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Genesys Composer Unit Testing

I'm currently in the process of developing a large VoiceXML IVR application using the Genesys GVP 8.1.5 framework. I have successfully built, tested and deployed two smaller apps with no issues. However, testing on the large app is taking a long…
BitCrusher
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2 answers

Adding SSL to CometD

I am using CometD library for nodejs on server side using the https://www.npmjs.com/package/cometd-nodejs-client. The server (Genesys) that I am trying to connect uses SSL, due to SSL cert I am getting SSL error when connecting to the server using…
Satpal
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Google Trust Services certificate problem

I'm doing some work with a customer to implement Google speech to text on the Genesys PureConnect platform to do voicemail transcription. A while back I installed this on the customers server and it was all working at that time. And now suddenly out…
scm_pa
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2 answers

Use IConfService to query object by Attributes

How do I query objects by attribute (instead of 'Filter Keys') using the Genesys Platform SDK? Endpoint endpoint = new Endpoint("DEV", "the host", 12020); endpoint.ServicePrincipalName = "the host/the principle"; _confServerProtocol = new…
Eric Scherrer
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1 answer

Genesys WDE detect offhook c#

I'm trying to detect offhook/answered a call on Genesys WDE. I download WDE and platform SDK and trying to play wit tserver events. Documentation is not so clear to me, so if someone can point me in the right direction I will appreciated.
masgar
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Inserted Chain of Command not executing in correct order

I am inserting a custom command in the chain "BundleClose" before the "GetAttachedDataInformationUCS" command, but it is executing the command after the "Close" command. I have tried inserting it before, after and with commands other than…
Eric Scherrer
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What is the best way of using information from another database using symfony

I have a management application being build in Symfony, I require to fetch information from other application, Genesys which is an enterprise software to handle various types of communications from phone to online chat help, the database for Genesys…
Julio Villalba
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1 answer

Calling IInteractionVoice.Release() not releasing (hanging up) the current call in a Workspace Desktop Edition custom module

I have a requirement to hang up the current phone call programmatically in Genesys Workspace Desktop edition. Here is what I have: public class SomeService { private readonly IEnterpriseServiceProvider _esp; public…
Eric Scherrer
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2 answers

C#.NET/Genesys-How to retrieve certain value based on the event's ReferenceID

I'm not sure whether this is a good question to be asked here or should I say that this question is more to C#.NET or to Genesys. I'm developing an agent desktop by using Genesys (contact center solution provider) Platform SDK and C#.NET. Basically…
YWah
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1 answer

Genesys-How to get selected queue info and specify multiple statistic metric

Once again, I know it's a rare topic here, I just try my luck here to get some idea. I'm new to Genesys and currently I'm developing an agent desktop with PSDK 8.5 and C#.NET. In my agent desktop, there is a listview for displaying selected virtual…
YWah
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Genesys-Add KeyValueCollection under AttributeExtension to change MusicOnHold

I know it's a rare topic here, just try my luck to get solution. How can I create a new KeyValueCollection under the AttributeExtension? My situation now is I want to change the music on hold (MOH) based on caller's preferred language. This is the…
YWah
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List of Places using Platform SDK

Background My application connects to the Genesys Interaction Server in order to receive events for actions performed on the Interaction Workspace. I am using the Platform SDK 8.5 for Java. I make the connection to the Interaction Server using the…
user2818782
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