Freshchat for react native bad file provider error

Question

I am integrating Freshdesk in react native using the instructions in the link below:

https://support.freshchat.com/support/solutions/articles/50000000467-freshchat-react-native-sdk-integration-steps

After I finished the steps, I'm getting the error:

Missing/Bad FileProvider for Freshchat. Camera capture will fail in devices running Nougat or later versions of OS (error code 354)

Any ideas? Thanks.

I'm using react native 0.61.4

Probably not any solution. Don't support nougat or later. – Nijat Aliyev Jun 17 '20 at 13:39 — Nijat Aliyev, Jun 17 '20 at 13:39

Muhammad Numan · Answer 1 · 2020-06-17T13:40:50.860

AndroidManifest.xml

try changing android:name="android.support.v4.content.FileProvider" to android:name="androidx.core.content.FileProvider"

<application>

<provider
    android:name="androidx.core.content.FileProvider"
    android:authorities="com.mypackage.provider"
    android:exported="false"
    android:grantUriPermissions="true">
    <meta-data
        android:name="android.support.FILE_PROVIDER_PATHS"
        android:resource="@xml/freshchat_file_provider_paths" />
</provider>
</application>

values/strings.xml

<string name="freshchat_file_provider_authority">com.mypackage.provider</string>

Ref

score 0 · Answer 2 · edited Jun 12 '20 at 07:36

0

Please refer to this solution, it will help you to resolve this issue.

var freshchatConfig = new FreshchatConfig(APP_ID, APP_KEY); 
freshchatConfig.cameraCaptureEnabled = false;

Use false instead of true.

edited Jun 12 '20 at 07:36

Alpi Murányi

1,117
10
17

answered Jun 11 '20 at 15:44

umesh kumar

37
5

This isn't a solution. You are disabling the camera capture altogether. – jerrymouse Jun 12 '20 at 16:57
I even have it disabled and still receive the same – Muhammed Refaat Feb 14 '23 at 09:53

score 0 · Answer 3 · answered Oct 07 '21 at 11:50

I was facing the same issue and I found that another app is using the same "android:authorities" I had for freshchat provider.

To solve this just give "android:authorities" a unique name and make sure it's not used by another app.

E.g.: Your app name is called: APPX ... Change your android:authorities to com.mypackage.provider.APPX

<provider
android:name="androidx.core.content.FileProvider"
android:authorities="com.mypackage.provider.APPX"
android:exported="false"
android:grantUriPermissions="true">
<meta-data
    android:name="android.support.FILE_PROVIDER_PATHS"
    android:resource="@xml/freshchat_file_provider_paths" /> </provider>

score 0 · Answer 4 · answered Oct 10 '21 at 12:07

You can simply make cameraCaptureEnabled property false like so:

const freshchatConfig = new FreshchatConfig(
YOUR_CHAT_APP_ID,
YOUR_APP_KEY,
);

freshchatConfig.domain = YOUR_DOMAIN;
freshchatConfig.cameraCaptureEnabled = false;

This solve the issue for me.

Freshchat for react native bad file provider error

4 Answers4