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Questions tagged [freshdesk]

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

121 questions
20
votes
2 answers

Create GitHub issue from Freshdesk

We are currently using Freshdesk for our customer support and GitHub for our code. On receiving a bug or an improvement feature request via Freshdesk, we would like to forward that ticket (with all the details + screenshots) to an email in GitHub so…
SJL
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12
votes
4 answers

Freshchat for react native bad file provider error

I am integrating Freshdesk in react native using the instructions in the link below: https://support.freshchat.com/support/solutions/articles/50000000467-freshchat-react-native-sdk-integration-steps After I finished the steps, I'm getting the…
Octavio
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6
votes
3 answers

File provider exception while integrating Freshdesk in android

I am integrating Freshdesk in android(Nougat) following the steps mentioned in the link below: "https://support.freshchat.com/support/solutions/articles/229319-freshchat-android-sdk-integration-steps" I added the dependency in gradle file with…
user5538841
5
votes
1 answer

Calling Freshdesk API from a SQL Server trigger

My client wants an insert trigger on his Order table (from Sage) to create a Freshdesk ticket using the API. As part of my development, I built a stored procedure that does the job fine when provided with an order number. However, transplanting the…
talexb
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4
votes
2 answers

How to integrate freshdesk with auth0?

The documentation on how to integrate auth0 with freshdesk is sparse and the ones I did find were outdated freshdesk support article auth0 support article
Lawrence Chang
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3
votes
0 answers

What is the alternative to LocalBroadcastManager?

I am trying to integrate my android project with freshchat SDK and it depends on LocalBroadcastManager but it's deprecated . So what should I use instead of LocalBroadcastManager in this scenario ? @Override public void onCreate() { …
Omar Abdelazeem
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3
votes
2 answers

Unable to get response from FreshDesk API in proxy mode {"code" : "invalid_credentials", "message" : "You need to be logged in to perform action"}

So I'm using FreshDesk API and able to get the response using request module, But whenever I'm using proxy servers I'm unable to get the response. import base64 import requests import os from requests.auth import HTTPBasicAuth import ssl method =…
peerpressure
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3
votes
1 answer

Liquid markup sorting the output

I am trying to display a list of all articles using liquid markup. I've got this code which displays them properly, however I want to be able to sort by the modified date descending (most recent article on top). How can this be accomplished? I was…
user3513237
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3
votes
2 answers

Error itgensql005 when fetching serial number from Exact Online GoodsDeliveryLines for upload to Freshdesk ticket

I want to exchange information between ExactOnline and Freshdesk based on deliveries (Exact Online Accounts -> Freshdesk Contacts, Exact Online deliveries -> Freshdesk tickets). The serial number of delivered goods is not available in either the…
H Jansen
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3
votes
1 answer

Posting raw json to mailgun in preparation for using with a Freshdesk webhook

I'm trying to post the following raw data to mailgun using postman, My eventual intended use is to build the request into a freshdesk webhook which will POST raw JSON to a callback URL. I've set postman to POST the following raw JSON { …
Jwills
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2
votes
1 answer

Add Service Worker to Create React App Project

I am installing a notification system called Subscribers with a project built with create react app. They ask the developer to download their service worker and include it in the root directory of the project. I have never had to install / use a…
Tori Huang
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2
votes
1 answer

Invoke-RestMethod Error: Cannot Send Body Type

I am trying to GET tickets from Freshdesk using the Invoke-RestMethod. The error I'm receiving is "Invoke-RestMethod: Cannot send a content-body with this verb type". My function looks like this: function opentickets() { $Body = @{ #description =…
Justin Merwin
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2
votes
1 answer

LIbrary for Zendesk or Freshdesk in React Native?

Is there any library for installing Zendesk or Freshdesk in React Native ? Or if there is another provider who provide their React Native SDK ?
Kevin Dave
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2
votes
2 answers

google calendar dates format explanation

I am trying to display google calendar on my website with the below Url
Shiva Krishna Bavandla
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2
votes
1 answer

Notification: limited number of request exceeded during import of delivery tickets in Freshdesk

During import of goods deliveries from Exact Online as tickets in Freshdesk I got a message "You have exceeded the limit of request per hour". What is the maximum number of request allowed? Is there a workaround because the batch contains all…
H Jansen
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