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I am trying to connect to Zendesk with API token, but I am getting this issue:

{
    "error": "Couldn't authenticate you"
}

I am trying to use Basic Auth (here is a screenshot from Postman).

If anyone knows another way how to do it, share it with me please!

informatik01
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Daniel AC
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2 Answers2

6

According to the docs you can enable password and email as auth:

  1. If you don't already have a Zendesk Support account, register to start a free trial at https://www.zendesk.com/register/
  2. In your browser, navigate to your Zendesk account. The url will look something like https://your_subdomain.zendesk.com.
  3. In Admin Center, click the Apps and integrations icon () in the sidebar, then select APIs > Zendesk APIs. Under the Settings tab, make sure Password Access is enabled in the settings. If you don't have permissions to do this, ask an admin to check for you.

enable zendesk password and email auth

There are also ways to use OAuth or an API Token. See this article:
How can I authenticate API requests?

If you use an API token, combine your email address and API token to generate the authorization header.
The email address and API token combination need to be a Base-64 encoded string.
The authorization header should be formatted like this:

Authorization: Basic email_address/token:api_token
informatik01
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The Fool
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  • Does this work for accounts that sign in via Google? It doesn't seem to. – andrewlundy Jan 05 '23 at 15:39
  • @andrewlundy, you probably need to follow the oauth procedure described in the second link https://support.zendesk.com/hc/en-us/articles/4408831452954 – The Fool Jan 05 '23 at 18:02
  • I have tried this already, thank you though. I've got a ticket open with Zendesk Support to troubleshoot further. – andrewlundy Jan 06 '23 at 19:02
1

Is that your zendesk site address? If not, change it to..

https://TypeYourSiteHere.zendesk.com/api/v2/tickets.json

Your zendesk account also needs to be an administrator for it to work with basic auth.

Beef Coin
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