For questions related to Zendesk's REST API.
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Questions tagged [zendesk-api]
182 questions
5
votes
1 answer
ZenPy search calls with max results
I am using ZenPy to search for a few tickets in ZenDesk:
open_tickets = zenpy_client.search(type='ticket', status=['new', 'open'], subject=subject, group=group_name, created_between=[two_weeks_ago_date, current_date])
The problem is when I have too…
briba
- 2,857
- 2
- 31
- 59
5
votes
1 answer
Uploading a binary file using fetch
I'm trying to upload a file to Zendesk, here is the API:
curl "https://{subdomain}.zendesk.com/api/v2/uploads.json?
filename=myfile.dat&token={optional_token}" \
-v -u {email_address}:{password} \
-H "Content-Type: application/binary"…
Roni Hacohen
- 313
- 5
- 16
4
votes
0 answers
Issue with ZendeskApi_v2 library in retrieving the top 10 search results
I'm using the ZendeskApi_v2 library to interact with the Zendesk API and retrieve tickets for a specific user. I've encountered an issue while trying to fetch only the top 10 results from the search, and it seems that the limit or per_page…
ilCosmico
- 1,319
- 15
- 26
4
votes
1 answer
Why are my ZenDesk macros being updated, but no change actually going through?
I was trying to bulk edit the signature of my personal macros on ZenDesk, and the only way to do that is via the API. So I wrote this quick Python script to try to do it:
import sys
import time
import logging
import requests
import re
start_time =…
JNat
- 1,456
- 4
- 34
- 37
3
votes
0 answers
Create Zendesk Ticket iOS v2
I'm just trying to have a form for users to create a ticket in my app. Nothing else is needed besides that.
I have used the methods here https://developer.zendesk.com/embeddables/docs/ios_support_sdk/requests
Here is my code
//Create a configuration…
tacticalmovephase
- 1,119
- 9
- 16
3
votes
1 answer
Play Framework WS Hostname Verification Certificate Issues
I am using Play Framework 2.3.8 and I am having trouble making HTTPS requests to certain hosts. In this instance I cannot seem to connect to a Zendesk API host (xxxxx.zendesk.com) using the WS client.
The error I get initially is:
Cannot invoke the…
Sean Dawson
- 5,587
- 2
- 27
- 34
3
votes
1 answer
Rewrite curl with Guzzle (File Upload) - PHP
I'm trying to upload a file to my server and then send that file to Zendesk. The Zendesk docs show how:
curl "https://{subdomain}.zendesk.com/api/v2/uploads.json?filename=myfile.dat&token={optional_token}" \
-v -u {email_address}:{password} \
-H…
monstercode
- 944
- 6
- 25
3
votes
0 answers
Consuming a custom salesforce REST API from Zendesk
I want to consume my salesforce REST API from ZENDESK app. To consume my salesforce REST API i need to send Authorization header with salesforce acess_token. To get the access token in zendesk i am creating a server side zendesk application. I…
Anshu Kumar
- 807
- 1
- 8
- 27
3
votes
1 answer
how to create a zendesk ticket with inline image
I would like to create a ticket with inline image but cannot get through it. I am using a rich text having a pasted screen capture image, the content is like
"![]()
James Rao
- 168
- 2
- 13
3
votes
1 answer
use Curl to access API with username and password in PHP
This is the sample code but using Curl on cmd :
curl https://www.zopim.com/api/v2/chats -u {username}:{password}
How do I query it in PHP?
ivor
- 307
- 1
- 6
- 16
3
votes
5 answers
Error while trying to upload files to Zendesk Api 2 in c#
I am trying to upload an image using Zendesk API v2, I am posting the file to /api/v2/uploads.json using RestSharp, and the file appears in the ticket once I create the ticket and add the attachment, the issue is that if I upload an image it won't…
LeoTorres
- 142
- 1
- 10
3
votes
2 answers
Ruby on Rails, Zendesk API integration not loading the client
I am trying to set up the Zendesk API in my app, I have decided to go with the API that was built by Zendesk
I have set up the initializer object to load the client.
config/initializers/zendesk.rb
require 'zendesk_api'
client =…
legendary_rob
- 12,792
- 11
- 56
- 102
2
votes
0 answers
Adding Flags to Metadata using Zendesk API
I'm creating Zendesk tickets using the API in PHP, and I want to add flags:[3] to the metadata so that it shows that the ticket requester was not signed in when the ticket was created. However, I have yet to find a way to edit the metadata in this…
Dastageer khan
- 21
- 2
2
votes
0 answers
creating ticket with GAS through Zendesk api - \n not working properly
Hello I'm trying to make a zendesk ticket via zendesk api with Google Apps Scripts.
I made a message body to post but "\n" is not working properly when it's posted.
For example, I make the following message body.
"This is a first line of the…
Aoki SJ Seonok Yang
- 39
- 6
2
votes
2 answers
Zendesk: anyone knows how to authenticate in Zendesk API?
I am trying to connect to Zendesk with API token, but I am getting this issue:
{
"error": "Couldn't authenticate you"
}
I am trying to use Basic Auth (here is a screenshot from Postman).
If anyone knows another way how to do it, share it with…
Daniel AC
- 63
- 2
- 12