creating ticket with GAS through Zendesk api - \n not working properly

Asked Sep 28 '21 at 08:40

Active Sep 28 '21 at 08:40

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Hello I'm trying to make a zendesk ticket via zendesk api with Google Apps Scripts.

I made a message body to post but "\n" is not working properly when it's posted.

For example, I make the following message body.

"This is a first line of the ticket","\n","This is a second line of the ticket","\n"

Then I expect it to come out like below

This is a first line of the ticket
This is a second line of the ticket

But what I actually get is

This is a first line of the ticket

This is a second line of the ticket

I don' need an empty row in between but it shows that way. I've checked html but there is only one "br" in between. I'd like to know the reason why this happens. Thanks.

asked Sep 28 '21 at 08:40

Aoki SJ Seonok Yang

what happens if you remove the `\n`s ? – Dmitry Kostyuk Sep 28 '21 at 09:07
@DmitryKostyuk Thanks for the comment. I get just one sentence without any line break they are put together... – Aoki SJ Seonok Yang Sep 28 '21 at 09:18
When you remove the `\n`s are your sentences still different comma-separated strings? – Dmitry Kostyuk Sep 28 '21 at 09:21
We need a minimal reproducible example here – Dmitry Kostyuk Sep 28 '21 at 09:21
It's just like this `This is a first line of the ticketThis is a second line of the ticket` – Aoki SJ Seonok Yang Sep 28 '21 at 09:25

creating ticket with GAS through Zendesk api - \n not working properly

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