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Questions tagged [ringout]

14 questions
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1 answer

Is it possible to set the caller id (CID/CLID) to Blocked in RingOut?

I'm using the RingCentral RingOut API and I'm wondering if I can block the caller ID? The RingOut API only shows the phoneNumber property in the request format but RingCentral Online Account Portal can block the caller ID. Is there a way to do…
Grokify
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1 answer

How to use the extensionId on RingCentral API with RingOut

I can RingOut successfully requesting: https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/ring-out But when I want to add the extension id I get a CMN-102 error (Resource for parameter [extensionId] is not found) see request…
SurferJoe
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Why am I getting a "Cannot access a disposed object" error when trying to make a RingOut call via RingCentral SDK?

I am trying to make make a RingOut call with RingCentral using their RingCentral SDK. I am basically following their tutorial found here: https://developers.ringcentral.com/guide/voice/quick-start/c-sharp Other than the fact that I'm trying to do…
Marko
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RingOut failing to initiate first leg of call

While trying to make a call using the RingCentral Platform RingOut API resource, the API responds with 200 and the message says "In Progress", but the call never actually happens. While trying to make sure it wasn't my code, I tested making a…
Benjamin Dean
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How long is a RingOut ID supposed to live for?

Firstly, ringout is working correctly, it dials two numbers and connects them together successfully. When I send a POST request to the Ringout REST API endpoint, I get a ringout ID back. I then use this ringout ID and issue a GET request every few…
cliveza
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RingCentral: After successfully making a new subscription, there is no webhook posted while the RingOut call is in progress

Yesterday, I found a problem that after successfully making a new subscription, there is no webhook posted to the specified URL while the RingOut call is in progress. So far, when my app subscribes for the events (mentioned below), I see that the…
Juti Noppornpitak
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Connect to RingCentral Meeting Using RingOut API

Does anyone know how to connect to RingCentral Meeting using RingOut APII and auto dialing MeetingID?
nilesh mankar
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How to Query for RingOut Call Duration

I have a requirement to record the details of calls initiated by RingOut upon completion of the call. I'm successfully polling the Ring Out Status until the call is finished, but I can't find a way to then query for the User Call Record for the…
user11539343
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How to find the callerStatus and calleeStatus for RingCentral calls?

How do I get call status for past calls? I want to get the callerStatus and calleeStatus status which I see in the RingOut Status API response but I'm not sure what to use for the ringOutId in the URL…
Grokify
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How do I use CNAM (Caller ID Name) with RingOut?

When I set the Caller ID Name and make a RingOut through the RingCentral Java API, the receiving number displays only my Main Number, not my Caller ID Name. How do I get the call to show the CNAM?
Grokify
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RingCentral RingOut trouble

I’m having some RingOut API trouble. Everything was working out just fine but suddenly about a week ago one of the users claimed that the RingOut functionality was broken and from what I see she is correct. For the life of me I can’t figure out what…
SurferJoe
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How to place a test RingOut call?

I am testing RingCentral RingOut functionality and by following the docs working on it. But I am facing a few problems: which countries RingCentral supports to call (from and to)? How can I place a test call using two different cell numbers?…
Muhammad Zeshan Ghafoor
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RingOut and call log results are not useful (when the call is not answered by a human)

When making a RingOut call between two PSTN phone numbers, RingCentral does not report the call outcome when the callee's phone goes to voicemail or to the "subscriber is unavailable" message or the callee hangs up. In the cases I have tested the…
cliveza
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How to set Caller ID with area code matching using RingCentral?

When using RingCentral for making outbound calls, is it possible do Local Presence or to set the Caller ID (CLID)? I have a set of 1000+ phone numbers with various area codes for my company I want to be able to use for Caller ID when dialing out. I…
Grokify
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