Oracle Siebel is a CRM solution for large businesses.
Oracle Siebel is a CRM solution for large businesses. Originally started in 1993 as a sales force automation tool, it was acquired by Oracle in 2005. At one point in 2002, it had been the dominant CRM provider with 45% of the market share.
Siebel is a three-tier application consisting of web-, application- and database server. Although there are a few thick clients, the most usual scenario of user interaction is via web browser. Until version 8.1.1.9 the only supported browser was Microsoft Internet Explorer, because of ActiveX components usage. With the introduction of new Open UI in 2012, based on open standards such as HTML5, CSS and JavaScript, mostly all modern browsers are supported.
There is a versatile set of tools for application customization. Siebel offers an integrated IDE called Siebel Tools to carry out most of the development tasks. Also many aspects of business automation can be achieved through administration of standard system components.
Developed in C++, Siebel offers integration with the following object interfaces available to external programs and programming languages:
- COM Data Control
- COM Data Server
- Mobile or Dedicated Web Client Automation Server
- Siebel Smart Web Client Automation Server
- Java Data Bean
- XML Web Interface
- CORBA Interface
