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Questions tagged [twilioflexwebchat]

12 questions
5
votes
1 answer

Twilio FlexWebchat 'sendMessage' is triggering the message twice

I am using Twilio Flex WebChat to send and receive messages. I have a requirement to modify a message before sending it. Hence I added a listener beforeSendMessage in componentDidMount() where I am collecting the body of the message, transforming…
METALHEAD
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3
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0 answers

How do I create response cards with Twilio Flex Webchat UI

I am using the Twilio Flex Webchat UI library that I am integrating with Amazon Lex. I would like to render response cards based on Lex's ResponseCards feature, so basically present buttons for users to reply with instead of relying on free text. I…
Crocodile
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1
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appConfig not setting all defaultProps values

I am using the npm setup for the webchat and I need to override the the predefinedMessage value and a couple of other elements. In the documentation, it says that you can do this via the default props and the componentProps value in the appConfig…
Laura Jones
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1
vote
2 answers

How to consume typing indicator from twilio chat channel via webhook

I'm using twilio chat service to integrate my inhouse chat platform with twilio flex. when creating the channel via the node SDK, I register a webhook to to consume messages sent over the channel and pass them on to our chat clients. Does the flex…
Eli Libman
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0
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0 answers

Twilio Flex Webchat - SecurityError: The operation is insecure - on for several phones

We have implemented Webchat using twilio/flex-webchat-ui and it works great on localhost and on production, also on mobile browsers but - on a QA tests we are having, it seems like some mobile versions are not supported. we get a SecurityError: The…
Roey Zada
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0
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0 answers

SecurityError: The operation is insecure - on Twilio Flex Webchat for several phones

We have implemented Webchat using twilio/flex-webchat-ui and it works great on localhost and on production, also on mobile browsers but - on a QA tests we are having, it seems like some mobile versions are not supported. we get a SecurityError: The…
Roey Zada
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0
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2 answers

how to create a new skill in twilio flex?

I'm trying to set up a webchat. I need to create different agents with different skills(eg: sales, marketing). I'm not able to find an option to create skills(and how to assign them to respective agents).
gopal prabhu
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0
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Flex-selectable-Chat-Message doesn't work after Build

I'm trying to develop a webchat with twilio. I'm using the initial github project https://github.com/twilio-professional-services/flex-selectable-chat-messages and customize it. When I'm running in dev mode (npm start) it's works fine... But after…
Yann Decorce
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0
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0 answers

Is it possible to add a link inside the content property using css?

#twilio-customer-frame > div > div > div.Twilio-RootContainer-default.css-wct8tc > div > div.Twilio-MainContainer-default.css-18ljn0d > div.css-10po79b > div > div.Twilio-MessagingCanvas-default.css-18ljn0d::before{ content: "I want this content…
JRow
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1 answer

How do you customize the colors on the flex webchat widget when consumed through CDN?

I am trying to solely change the color scheme of the widget that customers will use. We are bringing in the widget using the CDN. I have only found documentation for changing color scheme for flex UI that our agents will see. How can I change the…
Jeff Patten
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0
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1 answer

Integrate Twilio components without flex

I will like to use the twilio messaging, voice, chat, channels, taskrouter, proxy, but I dont want to use Flex. Can I create a new app in .net for example and integrate all components and create something like flex or I need the flex webchat plugin?…
Ray
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1 answer

Is it possible to cutomize the admin view in twilio flex-ui?

I currently can't find a clear way of customising the admin view for twilio flex? I basically would like to remove the test drive chat and the only way I found to do it is to hide it by changing the style.display to none via JavaScript.
user3631598
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