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Questions tagged [twilio-flex]

Twilio Flex is a programmable contact center platform, which works out of the box and is also customizable at every level of the stack.

139 questions
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How to resolve "Warning: Invalid DOM property `fill-rule`. Did you mean `fillRule`?" on Twilio Flex

I just downloaded the Twilio Flex Sample App and once I add my appConfig and do a npm start I immediately see several errors: Warning: Invalid DOM property fill-rule. Did you mean fillRule? Warning: Invalid DOM property stroke-width. Did you mean…
Cleanshooter
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1 answer

Replace Twilio Flex Logo

I am looking to replace the flex logo at the top of our instance with our own logo, but I can't seem to find any documentation on how to do this via a plugin. Is this possible and how do you do it?
JohnC
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1 answer

Twilio FlexWebchat 'sendMessage' is triggering the message twice

I am using Twilio Flex WebChat to send and receive messages. I have a requirement to modify a message before sending it. Hence I added a listener beforeSendMessage in componentDidMount() where I am collecting the body of the message, transforming…
METALHEAD
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Using twilio flex, how do I create warm transfer with external phone (not an agent, or queue)

I see that out of the box (v<=1.11) twilio flex allows warm transfers to either Agents Queues Im interested in expanding this such that I can add external phone numbers to a list/set and engage with the external party from the UI perspective…
Judy007
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1 answer

How can I play ring on twilio flex UI agent side when incoming calls comes in?

I am looking for play sounds whenever any new calls comes in using this
Rahul Mistry
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4
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1 answer

Twilio Flex Plugin Environment Variables

What's the best way to manage different variables for different environments on Twilio Flex Plugin? I've got two environments, staging(dev) and Prod, staging will deploy what's on Dev Branch, and Prod what's on Master Branch. How can I set different…
Juan Ignacio Mignaco Fernández
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1 answer

After creating conference in Twilio Flex using voice API, how do I add hangup button call controls for each participant?

Ive successfully been able to create a custom directory popout component on the right of flex in order to transfer to an external number. Ive used the Voice API through flex manually, and after doing so I notice that flex automatically adds most of…
Judy007
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Twilio Flex Post caller ID's phone number to external webpage

I am setting up a Twilio Flex acct and am wanting when a caller calls and lets say says or presses # 2 I want to ultimately take the callers phone number from the caller id and do a post to an external webpage. I am looking for documentation on…
Jayreis
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How do I create response cards with Twilio Flex Webchat UI

I am using the Twilio Flex Webchat UI library that I am integrating with Amazon Lex. I would like to render response cards based on Lex's ResponseCards feature, so basically present buttons for users to reply with instead of relying on free text. I…
Crocodile
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Does Twilio Flex UI support Node 18 and NPM 8?

I am trying to follow the instructions from Twilio Flex found at: Twilio Flex Quickstart: Getting Started with React Plugin Development I keep running into errors and can not figure them out. I've tried doing this on Windows and macOS and it's the…
Josiah
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Error `activeView is not defined` when using SideNav with Twilio Flex Plugin v2

I am using Twilio Flex plugin to customize flex ui version 2 (beta.1) in react js. I want to add one custom link in a sidebar with a new custom component. I tried to write code to switch the icon to Active when the created sidebar icon is selected,…
Katsumi Takahashi
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Twilio Cold Transfer, no queue overflow

Requirement Our business requires us to expand the functionality of the transfer feature that is already built in to Twilio Flex. What exists today Today's functionality (out of the box) is partially what we need with the Actions.TransferTask…
furiousgreg
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1 answer

SendToFlexWidget is not supported for this channel/trigger combination

I'm trying to integrate incoming SMS messages to Flex, I have a trigger that uses Incoming Message transition to send the data to a Send To Flex Widget, I can see in the logs that its able to get the message, however when it tries to direct the…
Hassan A. Al-Rawi
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How do I change the music when an agent puts a caller on hold?

I'm currently using Twilio Flex for my work, and I set up a custom hold music as per these instructions: https://support.twilio.com/hc/en-us/articles/360024055153-Change-the-Hold-Music-with-Twilio-Flex#h_031b6c4b-32cd-4c15-a50b-cc6e9685b3ae It works…
Walter10h
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Twilio Flex server side event callback

I am trying to intercept Twilio/Flex events like task created, accepted, call put on hold, etc. I set my Workspace's Event Callback URL and I also hooked up the Status Callback URL on my Phone #. And so far that gives me: Task related events like…
neel
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