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Questions tagged [twilio-studio]

Use this tag for questions about the features and functionality of Twilio Studio.

Twilio Studio is a visual application builder or IDE for the Twilio telecommunications platform.

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191 questions
5
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2 answers

Twilio Studio - How do I hang up a call?

I would like to know how to end / hang up a call in Twilio Studio flow. For example, in Gather widget, if there is no input, I want to end the call. It seems there is no way to do this. Also, I want to know how the flow execution ends in Twilio…
arun kumar
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4 answers

How can i add pause to Twilio studio Say/Play widget

I have a say widget > "Hello ... Thanks" I've tried add a pause string like twilML to that element like so > "Hello ... Thanks" but it just speaks out the Pause length="10" section how can i add a pause to a Say/Play widget…
Shachaf.Gortler
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4
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1 answer

Twilio : Setting phone number for the outgoing call widget

In the below widget, the field NUMBER TO CALL cannot be edited. So, how do we set the value of the phone number that needs to be called
Arun George
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3
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1 answer

Twilio Studio help to pass a first name and play to the caller

I am creating a dialer to call patient's. Once they answer it will ask them: say: This is {our company name} calling to schedule an appointment. If this is {{INSERT FIRST & LAST NAME }} and you are available to scheduling your appointment please…
Danny Rackow
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3
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1 answer

Twilio Studio HTTP Post Request Header

I am trying to use the Http Request Widget, content type - application/json. I do not see an option to add a request header to supply a token. This .Net code gets a success response: string str = "Hello Webservice"; string url =…
Joe C
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3
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1 answer

twilio studio does not allow headers in http requests if the body is JSON

I am designing an IVR with Twilio studio, so it remains modular and flexible. At some point I have to use the widget "http request" to an external application. When I complete the widget, if I select content type "Application/JSON" instead of…
Laurent Berti
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3
votes
2 answers

Access number friendly name from Twilio studio

We are building an IVR and have multiple numbers per city for various campaigns. For example: Metro, Bus, Google, Facebook, Website and etc. When a call is coming in, we're creating a lead on Salesforce with the number, but we are missing the…
user1553825
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2
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0 answers

Twilio Studio Flow - Execution stuck on widget because of incomingRequest event

I have Twilio Studio flow and it is calling users, and the execution is getting stuck because the Split Based On widget will not transition even though all conditions and the no condition are connected to widgets. It is showing an event of…
Harry Craven
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2
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1 answer

How to forward call to different number if first connect call to number is busy or not responding in Twilio Studio

In Twilio Studio, I have a flow which connects call to non-twilio number in the end. This number can be busy as I am forwarding all incoming requests to this number. If this currently forwarded number is busy or operator does not respond then I want…
Hardik
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2
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0 answers

Twilio Unexpected Hangup causing stuck executions

I've been developing with Twilio for the last few months and have found that sometimes if a user hangs up during certain studio flow widgets the executions become stuck. This wasn't really a problem until yesterday when we were getting billed for…
Ash Oldershaw
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2
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2 answers

Twilio Studio - how to play back gathered digits individually?

In Twilio Studio, I am attempting to play back digits gathered by a "Gather Input On Call" widget. I have the following text specified to be spoken aloud: "You entered {{widgets.GatherPIN.Digits}}." When this message plays, I hear something like:…
zhirsch
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2
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1 answer

SendToFlexWidget is not supported for this channel/trigger combination

I'm trying to integrate incoming SMS messages to Flex, I have a trigger that uses Incoming Message transition to send the data to a Send To Flex Widget, I can see in the logs that its able to get the message, however when it tries to direct the…
Hassan A. Al-Rawi
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2
votes
2 answers

Can't create a task from Twilio Studio

On Twilio Studio, I can get an SMS, reply with a canned response but I'm getting an error when I try to pass/create a task in flex: SendToFlexWidget is not supported for REST API flow trigger Even though I'm using the income message trigger. I'm…
Juan Ignacio Mignaco Fernández
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2
votes
1 answer

How do I Redirect live Call from Twilio Flex to Twilio Studio IVR?

I am having problem in transferring the live call. What I have to achieve is, Agent can transfer live call to IVR where IVR ask for rating "Please rate this call from 1-5" and then saves the rating via rest API. Here is the first IVR where call is…
Irfan
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2
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1 answer

How does one Store a JSON variable in Studio?

I have a JSON Structure from an API call, it is an array of Accounts associated with the callers Phone Number. If they have more than one but less than 5 I want to allow them to be prompted to pick the account based on the account address. I then…
ScottH
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