Build not visible in itunes connect

Question

I want to test in app purchases therefore I uploaded build with xcode. I can see the build under "Prerelase" but not in "Versions". How long does it take to show up in "Versions"? It's been 30 minutes

score 193 · Accepted Answer · answered Sep 11 '14 at 09:55

193

The build is not visible until the "Processing" step is in progress in the "Prerelease" tab. It should depends on the size of your app. For a 10Mb app of mine, it took about 5 min.

answered Sep 11 '14 at 09:55

cdescours

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Since the last months, you get an email from Apple Developer when the "processing" has ended. I just had to be patient – voghDev Jan 13 '16 at 07:21
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1 hour waiting here. – Ruben Feb 18 '17 at 19:05
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After uploading my build not visible in processing state in activity tab. when I upload same version again it prompts build is already available. – Jemythehigh Apr 17 '17 at 14:16
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72 hours here, for a 9 MB file. – Tom Pace May 21 '17 at 22:26
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Not sure if this is just a coincidence, but waited hours refreshing email and iTunes connect and then decided to just try the upload again. Got the expected duplicate binary version error upon upload but then immediately got an email that the app had finished processing and it shows up in iTunes connect! – NSDestr0yer Aug 05 '17 at 00:39
I have uploaded built like 3 months back and until now it s not giving me the file.Or It is accepting new builds which i submit.Do we have any solution for this.Asap thanks in advance. – venki Jan 30 '18 at 07:41
@venki I don't understand your question, if you want to submit a new build for a release, you need to increase the build number (a.k.a "Bundle version" in Info.plist) and create a new Archive of your project to be able to upload a new version. Was it your question ? – cdescours Jan 30 '18 at 09:44
I have checked the issue is different.Its working now. – venki Feb 14 '18 at 09:48
Now it's showing in `Activity` Tab -> `All Builds`. – Lal Krishna May 29 '18 at 07:03
If you're impatient like me - if Xcode gives the `Uploaded` success message, then there is a definitive **2-3min** wait time before **anything** shows up in the Builds section of AppStore Connect – Coruscate5 Dec 05 '18 at 21:52
After around hours of wait still not available on itunesConnect – Nitin Dec 02 '19 at 14:31

score 123 · Answer 2 · edited Jun 08 '21 at 20:18

123

Check your inbox for an email from iTunes Store:

Subject: iTunes Connect: Your app [...] has one or more issues

Dear developer,

We have discovered one or more issues with your recent delivery for [your app]. To process your delivery, the following issues must be corrected:

This app attempts to access privacy-sensitive data without a usage description. The app's Info.plist must contain an NSPhotoLibraryUsageDescription key with a string value explaining to the user how the app uses this data.

[...]

Once the required corrections have been made, you can then redeliver the corrected binary.

Regards,

The App Store team

Xcode 8 told me the upload was successful, but the build did not appear in iTunes Connect until I fixed the issues indicated in the email and resubmitted.

edited Jun 08 '21 at 20:18

shim

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answered Sep 22 '16 at 23:41

AndyDeveloper

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Also don't forget 'Privacy - Contacts Usage Description' – Bergasms Sep 30 '16 at 02:30
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Same issue. You think the build would go from processing to failed, rather than processing to nothing – Rydell Jan 26 '18 at 21:56
A value for the Info.plist key 'CFBundleIconName' is missing in the bundle 'xxxxx'. Apps built with iOS 11 or later SDK must supply app icons in an asset catalog and must also provide a value for this Info.plist key. Thanks – stfno.me Oct 26 '18 at 18:02

Yogesh Lolusare · Answer 3 · 2016-10-03T07:09:37.730

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May be helpful:

While pushing build to ITunes, i minimize organzier window, so in background everything went smoothly and message got display "Build pushed successfully".
But build do not got display in itunes store and sometime build get display in "Processing" step but do not get to "Versions".
I repeated step 1 and 2 but same result.
Then i pushed build with Organizer window (in Foreground) not Minimised and everything worked. (It takes some time according to size as @cdescours pointed)
This experiment was conducted on dated 30, Oct, 2014 throughout day & also same issue was discovered later too. Hence we can conclude iTunes have the issue when the build is pushed in background.

edited Oct 03 '16 at 07:09

answered Oct 30 '14 at 14:09

Yogesh Lolusare

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I did it and works today (02/2016). I'm using XCode 6.4 – Felipe Antonio Cardoso Feb 07 '16 at 14:50
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This also helped me (04/2016). Using XCode 7.3. This is really weird (to say the least). – fancy Apr 15 '16 at 11:44
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This works. Another reason Apple need to fix iTunes Connect. – Michael Jun 15 '16 at 16:03
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This is still valid for Xcode 8. I uploaded my macOS app 5 times today and every time I hid Xcode (Cmd+H) to work on something else. Even though Xcode said "Upload completed", the builds never appeared in iTunes connect in the Activity tab. Then after reading this I tried to leave Xcode in the foreground while it was uploading, and then the build immediately appeared in iTunes connect as "Processing". – seb Oct 03 '16 at 11:55
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Minimizing cancels the upload, but says it's successful even though it is not. See comment in this answer: http://stackoverflow.com/a/37461052/237509 – JOG May 09 '17 at 08:41
Wow, WTF!? This also worked for me. I'm super surprised that this made a difference. – f1lt3r Aug 24 '17 at 05:37
Xcode 10.3. Keep uploader in the foreground and it worked for me. – Waheed Akhtar Nov 03 '19 at 09:44

Ishan Handa · Answer 4 · 2016-10-31T18:15:58.687

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To update @cdescours' answer, uploaded builds can now be seen in the "Activity" tab in "Processing" state.

edited Oct 31 '16 at 18:15

answered Feb 08 '16 at 22:43

Ishan Handa

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In my experience the problematic build showed as 'Processing' for all of the 4 minutes that it was being analyzed, and then just mysteriously disappeared from the list. No 'Failed' entry, no error message, no hint of what happened, no nothing. _Of course_ its in your email if you only know to check it. – pscl Jan 10 '18 at 01:20

score 37 · Answer 5 · answered Jun 08 '16 at 18:50

37

Check the Activity tab in iTunes Connect after you upload the app and wait until it processes:

answered Jun 08 '16 at 18:50

Micro

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After procesing, the build didn't appear in the list. What the solution? – Vaibhav Jhaveri Oct 15 '16 at 14:31
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If you make some mistakes, the system is unforgiving. Your upload is successful but it does not appear in this list. (In fact, the success means that you have used that build number). You have to check your email for the error. The build number will never appear in any way in the iTunes Connect website. – benc Mar 24 '18 at 14:55

Janserik · Answer 6 · 2021-01-03T03:55:59.973

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Check your email. You should have issue or missing report on you email. I got email that I miss NSCameraUsageDescription key in Info.plist

edited Jan 03 '21 at 03:55

answered Jun 15 '17 at 09:00

Janserik

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I would have wasted days – Phillip Martin Jul 08 '17 at 22:57

Ariven Nadar · Answer 7 · 2019-11-04T08:23:08.767

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When you upload your build from Application loader or directly from your xcode to App Store and it is not showing even on multiple uploads with different build version then

Open your .plist file and check whether there is any key string starting with "Privacy - ........."
If that key string value is empty, then Add some string.
example, for me i was using camera, photo Library, Microphone and Location.
For my project i added the string as follows
a. This app requires access to the Camera.
b. This app requires access to the Photo Library.
c. This app requires access to Microphone of your device.
d. This app requires access to your Location.
e. This app requires access to the Bluetooth.
Now upload the build it will get Accepted.

Note: This permission string is mandatory from iOS 10.

edited Nov 04 '19 at 08:23

answered Aug 05 '17 at 10:03

Ariven Nadar

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Thanks, in my case it was all the "Privacy - ..." keys had an empty string. `NSLocationWhenInUseUsageDescription`, `NSCameraUsageDescription`, `NSPhotoLibraryUsageDescription`. – mbenegas Oct 24 '17 at 14:57
You are a life saver. Glad I didn't have to Google each key in my plist to figure out what was wrong, I was just missing a Photo permissions description. – Potassium Ion Jun 16 '18 at 18:05

score 15 · Answer 8 · edited Oct 15 '16 at 01:51

15

In case you are adding build with deployment target >9, add these keys to info.plist in case you are using camera and photos: Privacy - Camera Usage Description and Privacy - Photo Library Usage Description with a valid description.

I had the same issue when I submitted with blank string for these keys.

edited Oct 15 '16 at 01:51

Laurel

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answered Sep 27 '16 at 09:24

Sreedeepkesav M S

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Where to add these detail? – Niroshan Ranapathi Oct 08 '16 at 08:28
@NiroshanRanapathi in info.plist. – Sreedeepkesav M S Oct 19 '16 at 06:58

score 15 · Answer 9 · answered Nov 05 '16 at 07:32

15

Sometimes you may need to check your email. There will be no errors while uploading. But apple may have send an email with the errors in your build. In my case I got an email with the following error mentioned in it.

This app attempts to access privacy-sensitive data without a usage description. The app's Info.plist must contain an NSPhotoLibraryUsageDescription key with a string value explaining to the user how the app uses this data.

I have added the NSPhotoLibraryUsageDescription key, but the description string was empty.

answered Nov 05 '16 at 07:32

jjpp

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Yeah. Cause that's how advanced Apple error reporting is. – GeneCode Apr 01 '17 at 12:21
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Yeah right? Hey Apple 1996 called and wants its workflow back. – pscl Jan 10 '18 at 01:18

score 11 · Answer 10 · answered Jan 20 '18 at 20:28

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You can see all of your activities (recently uploaded builds here). It will also provide current status of your build.

answered Jan 20 '18 at 20:28

Venu Gopal Tewari

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score 6 · Answer 11 · answered Oct 15 '16 at 01:25

Building on @sreedeep-kesav's answer (not enough rep to comment), Privacy - Camera Usage Description and Privacy - Photo Library Usage Description can be set by opening your Info.plist file in Xcode and selecting the plus button next to Information Property List:

score 4 · Answer 12 · answered Jan 31 '17 at 10:48

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Wow this was super annoying! Honestly I don't know what the problem was because I've uploaded many apps to the appstore via Xcode over the past few years but past couple days I tried like 8 different build uploads over span of 12 hours but NONE of them would show up in iTunesConnect as Processing or anywhere else. I eventually tried Application Loader even though I've NEVER had to use that before. The first try timed out "Fetching Apple Connect token" or something. I CMD+Q and tried Application Loader again and the 2nd time the upload finished ... and now my build shows up in iTunesConnect as processing. OMG that was annoying, confusing and a huge waste of time (typical Apple Dev experience I guess).

Anyhow ... thought I would share my results.

answered Jan 31 '17 at 10:48

Christopher

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Wow I spoke too soon. I saw my build in iTunesConnect immediately after Application Loader succeeded but now it has disappeared and no longer shows up in iTunesConnect. I haven't received any emails from Apple either. What in the world is going on! – Christopher Jan 31 '17 at 11:19
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Finally spoke with Apple on the phone. This was the problem w/the app - but the Apple servers weren't emailing me about it so the only way to find out was to call them. Super annoying! http://stackoverflow.com/questions/39566952/cordova-info-plist-nscamerausagedescription-key-is-missing – Christopher Jan 31 '17 at 15:55

Harsh Pipaliya · Answer 13 · 2019-07-12T10:58:03.927

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I have faced the same issue, once I upload build is not showing in AppStore Connect even I did not get any issue mail from apple. So I just wait for a day and that build begins visible on AppStore Connect after a day. It is a weird issue apple team have to look into it.

Happy coding. :)

edited Jul 12 '19 at 10:58

answered Jun 27 '19 at 05:34

Harsh Pipaliya

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It would be helpful if the system tells us this so we don't know we're doing something wrong. I'll keep checking, maybe tomorrow by the sounds of it. – Sep 30 '20 at 13:54

score 2 · Answer 14 · answered Mar 13 '17 at 09:27

2

Check your all privacy access policy option in Info.plist file.

answered Mar 13 '17 at 09:27

gstream

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score 2 · Answer 15 · answered Aug 21 '17 at 03:10

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Check the status of the new build on the "Activity" tab. Once the "Processing" label disappears from the build you should be able to use it.

answered Aug 21 '17 at 03:10

Agu Dondo

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score 2 · Answer 16 · answered Oct 01 '18 at 03:44

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Check your schema that you have selected release not debug.

answered Oct 01 '18 at 03:44

Pursuing perfection

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score 1 · Answer 17 · answered Feb 04 '15 at 12:07

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I came across the same issues, i switched from Xcode6.0 to Xcode6.1 and my builds started appearing in the list.

answered Feb 04 '15 at 12:07

Wajid Tarar

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score 1 · Answer 18 · answered Nov 21 '17 at 16:03

I want to share my expereince, I uploaded my build by application uploader and xcode and after 10 hours i couldn't see any build on the itunes connect. Finally I contacted apple and they explained that a build validation can take 24 hours maximum. After 24 hours, if the build is not visible on the related page, they advise to upload a newer version. And if after the second 24 hours if there is still not any build, you can call apple developper program assistance. Here is the page where you can find phone numbers :

https://developer.apple.com/contact/phone/

Publishing the first version of your application can takes a few days but a newer version takes much less time.

score 1 · Answer 19 · answered Feb 07 '18 at 11:58

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Check all the key and values in info.plist file. if any key is missing then it will cause this issue. AppIcon and other thing written in info.plist file must be prefect then u will not able to get this issue.

answered Feb 07 '18 at 11:58

Hiren Rathod

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There is already an answer that solved the issue. Please have a look at this one. – L. Guthardt Feb 07 '18 at 12:22

score 1 · Answer 20 · answered Jun 25 '19 at 06:27

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This worked for me

If build are missing from Itunes 'Activity' tab. Then check your info.plist keys. If all keys are there, then check all keys description. if their length is short then increase your keys description length.

answered Jun 25 '19 at 06:27

Abeer Iqbal

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score 0 · Answer 21 · answered May 24 '19 at 07:37

Just wanted to share my experience as well. My Build had crossed Processing Step(it was a mere 984kB app) but did not show up in "Versions" tab for more than 30 minutes. I also double checked my email but had not received anything from Apple. However, under versions tab I had 3 builds listed excluding the latest one. What worked for me was that I just clicked on the least recent one(click on the Build Number) and then clicked on Expire Build and voila buy recent Build was immediately available under the current Version.

I have not found any Apple Document which explains this anomaly.

Hope it Helps! Cheers

score 0 · Answer 22 · answered Jun 24 '19 at 10:45

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Well, in my case I uploaded a build with updated version. like 1.1.0 Build 1.1.0, then I reverted back to 1.0.0 build 1.0.5 and the same build was visible under the 1.0.0 header dropdown.

Hope it helps someone.

answered Jun 24 '19 at 10:45

M. Junaid Salaat

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score 0 · Answer 23 · answered Jun 25 '19 at 12:21

This was My Mistake:

I had a minor update in a Push Notification content part and I did not even touch my code.

But I thought I might have to re-upload it in order to reflect that change in the latest version.

And I did.

Tried to upload 3 Builds One by One.

But Not a single build has shown in the Test Flight Version.(Shocked)

Later I realized my mistake that just by updating APNS content part without even touching my code, I was trying to upload a new build and was expecting to reflect it in the Test Flight. (So stupid of me)

score 0 · Answer 24 · answered Apr 08 '21 at 20:47

InFeb 2020, Apple has changed the TestFlight upload policy. When you do the same old steps to upload your app to TestFlight, even though you provided the export compliance information and the iOS Buildpage shows your build is ready to test, it just doesn’t show up on the TestFlight app. That’s very weird right? After googling and browsing the StackOverflow threads, it turns out you need to add an extra row in info.plist to make it work.

App Uses Non-Exempt Encryption = NO

info.plist This way it’ll magically work. And you don’t even need to provide the export compliance information every-time you upload a new build too!

score 0 · Answer 25 · answered May 17 '21 at 10:50

I has the same issue. Issue was resolved for me by trying to distribute the archive again through Xcode. At the final stage it showed the error that an app with the same version number had already been uploaded (my initial upload an hour ago). As soon as that error message showed I got the email that the original build was available in App Store connect. There must be a workflow issue in the upload process.

Build not visible in itunes connect

25 Answers25

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