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I have existing telephony system it's name " Hermes " it's a telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API but I am not getting exact idea.

I wanna know how should I connect this telephony system with zendesk and how should I embed this soft-phone into "Zendesk ???? Or the steps to do this work done ???

Any help appreciated!

akira
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    What have you tried so far and why hasn't it worked? Have you read Zendesk's own resources on how to do this? https://develop.zendesk.com/hc/en-us/sections/360000328707 – Jimmy Long Mar 05 '19 at 04:01
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    @JimmyLong thank you sir for the answer , But I didn't get the exact idea to integrate existing system with Zendesk support, there they have concentrated on developer guide in the apps framework documentation. i want to know the steps to do this work done ??? i didn't find any tutorial :\ – akira Mar 05 '19 at 19:15
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    What are your exact goals for the integration? You've stated you want to integrate, but not what you want to do specifically. The resources in the link should cover every aspect of how a telephony system can integrate with Zendesk. – Jimmy Long Mar 06 '19 at 04:38
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    @JimmyLong thank you sir for the answer again ... my goal for the integration is that when the costumer call in “ Hermes ” the telephony system, i will answer he, so at the moment of the end of the call, a ticket should create in Zendesk automatically contain information about the call. – akira Mar 06 '19 at 21:06

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Zendesk provides API endpoints to search for users based on phone number, as well as the ability to create new user profiles. With the user's profile information, a new ticket can be created on behalf of the user with the Create Ticket API endpoint. A more detailed step-by-step guide can be found here.

Jimmy Long
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    thank you sir for the answer again ... so for the code (I mean the Script who will contain the API) I should write it inside “ Hermes ” the telephony system, Or inside Zendesk or what!! Because it seems like I will write the code in the telephony system to post data inside zindesk!!! Because in the documentation of Zendesk I didn't find an example to start from it, I find just the scripts of Api. even in github I didn't find something useful to start the coding. like an little demo to understand the whole principle – akira Mar 07 '19 at 11:04
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    What language is Hermes written in? Zendesk provides examples in a variety of common languages. – Jimmy Long Mar 07 '19 at 15:39
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    The language used to develop inside " Hermes " is the Javascript. :\ – akira Mar 07 '19 at 19:52
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    There's a couple Node.js libraries available with examples which can be found here - https://developer.zendesk.com/rest_api/docs/api-clients/nodejs Other than those, ZD examples are usually given using cURL, which you'd need to modify to fit your particular needs in Javascript. https://developer.zendesk.com/rest_api/docs/support/search#using-curl – Jimmy Long Mar 08 '19 at 02:02
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    in that case could you mark this as the correct answer? – Jimmy Long Mar 10 '19 at 14:50
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    Yes sir of course, I just want to understand something before asks you again, i post my question in this link: https://stackoverflow.com/questions/55091689/integrating-zendesk-talk-api-code-in-the-telephony-system – akira Mar 10 '19 at 19:46