Zendesk - How do we can modify "subject" based on custom filed value (enter by user ) in new request form

Question

In my request form, I have custom field orderno. 

I want to concatenate the orderno with subject (that will be Ticket's Title). Currently I have hide the subject field with jquery script and set some default value.

 

$('.form-field.string.required.request_subject').hide(); //hide subject
$('#request_subject').val('Insurance new request no:');

What I want to achieve is when user submit the request form the order no which is enter by user should be included in subject.

e.g. orderno= 12124 subject should be like "Insurance new request no:12124"

Is this possible ? or what can be best alternate for this

Answer 1

UPDATE

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Answered from ZendkesK Community Moderator here

he trigger condition would be {{custom field}} is present and any other conditions you would need.

The action would be to notify the webhook.

The JSON would be similar to {"ticket": {"subject": "{{ticket.title}} [{{ticket.ticket_field_yourfieldID}}]"}}

I also add a tag and check for the tag to ensure it only fires once.

The webhook would have an endpoint of https://yourdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json

Request method PUT

Request format JSON

We use this method in several situations and it works very well for us