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Questions tagged [zendesk-sdk]

23 questions
3
votes
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Zendesk integration with Flutter

I am creating mobile app with flutter and I want to integrate Zendesk SDK using flutter as i have done research and i get to know that zendesk can not provide support to hybrid apps the only provide native SDK but still there are some plugins which…
Vishal Parmar
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How to show suggested Articles or FAQs on Zen-desk using react-native-zendesk-chat

I want to show suggested Articles based on FAQs on mobile using react-native-zendesk chat SDK. but I don't find there is any option that helps to achieve this. Quick help will be highly appreciated Thanks
Muhammad Ashfaq
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1 answer

Pop Up "Zendesk Messaging Widget" After Certain Amount of Time

As we know that the zendesk Messaging Widget doesn't have proactive chat natively, after deep research I made this script to help anyone who wants the widget to pop a while after the website loads. Hope it helps you!
Izdine Matano
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1 answer

Zendesk migration from Web Widget (Classic) to messaging web widget sdk

The website is using the new SDK for Zendesk and I need to update the code, but the documentation is not really helpful. I'm opening the widget like this: zE('webWidget', 'reset'); zE('webWidget', 'open'); This is obviously not correct anymore In…
Patrice
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Is there any way to check the zendesk agent is online or not?

I am using react-native-zendesk-chat for chat support, Now I have to check the agent's online offline status in mobile sdk, So that i can activate/deactivate the chatbot.
Vijay Kahar
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Zendesk iOS SDKs [Error : "The connection to service on pid 87 named com.apple.commcenter.coretelephony.xpc was invalidated from this process."]

Tried to implement ZenDesk iOS SDK as per their documentation: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/getting_started/#show-the-conversation the chat interface is not displaying as said in the documentation,…
Akash S Arjun
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Zendesk - Listen agent response event ZAF Client [Support Location]

for a while now I am stuck, trying to listen to the event where the agent sends a reply to the ticket. I have tried listening to ticket.comments.changed and ticket.conversation.changed but have not been successful. I can't use the…
jonabtc
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1 answer

ZendeskSDKMessaging iOS integration problem

I'm trying to integrate Zendesk messaging in my iOS app with this doc and I can't init Zendesk properly. If I add only ZendeskSDKMesaging framework as it written in the documentation, I receive the error "Cannot find 'Zendesk' in scope". So I'm…
ITemius
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How to get agent and user conversation through API in zendesk platform

From chat bot how we can get chat conversation to my custom widget which we have created using zendesk app and how to display conversation in custom widget. We have created a html page, now we need to pass the User Message from ongoing conversation…
Pooja M B
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1 answer

Zendesk iOS SDK: Customize UI for Answer Bot engine

I have added the Zendesk iOS Answerbot SDK to an app and I would like to: Customize the initial messages Direct the user to a different view when the "Leave a message" button is tapped This is the code I have so far: do { let…
Jim
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ZAFClient.init() in not working with NextJs

I am Working on Zendesk Server Side App next js. I am trying to Access framework Api as mentioned in the Documentation here var client =…
Ram Chander
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1 answer

Zendesk - Custom field change event not working

I am working on Zendesk server side App, There is a orderno custom filed in ticket form. what i want to achieve is, get value of orderno when its value got changed. Previously, I have achieve something similar as following. if (client) { …
Ram Chander
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1 answer

Zendesk - How do we can modify "subject" based on custom filed value (enter by user ) in new request form

In my request form, I have custom field orderno.  I want to concatenate the orderno with subject (that will be Ticket's Title). Currently I have hide the subject field with jquery script and set some default…
Ram Chander
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Zendesk - How to detect if I Change (before submit) Requester Name in opened Tickets?

I have a server side app, which display customer info such as name, id, email etc based on currently opened ticket. My next task is to update the Requester name in Zendesk App ( server side app ) if i made changes in Ticket Requester before…
Ram Chander
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How to debug an issue with Zendesk App as console.log is not working

topBarClient.request(settings).then( function (data) { console.log("data",data); showTaskData(data); if (data.status === 200) { onSuccess(JSON.parse(data.responseText)); } else { onFailure(data.status); } }, …
Akmal Ziyad
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