Questions tagged [ticket-tracking]
9 questions
383
votes
10 answers
Start a Git commit message with a hashmark (#)
Git treats lines starting with # (hash, number sign, octothorpe, pound sign) as comment lines when committing. This is very annoying when working with a ticket tracking system, and trying to write the ticket number at the beginning of the line,…
knittl
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14
votes
4 answers
Mail gem - how to clean up the body string
I'm trying to read an email using ruby mail gem.
But mail.body.decoded returns me not just the body message. How can I clean up this body message and remove unwanted text like:
-20cf30433c9a437cc304939017ef\nContent-Type: text/plain;…
newx
- 595
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11
votes
3 answers
How can I build a support ticket system with PHP?
I have a custom and simple php/mysql based user system. I'm trying to build a way for members to send product support to our staff (put it in a database & viewed in admin area) and for them to manage these messages.
Does anyone know of a good…
Derek
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0
votes
0 answers
Ticket history handling
Ticket Handling using python
I am struggling in a situation.
Here is an example of a ticket history. I want to get the data from the date and shift range.
for eg:
I'd like to request the date ="2023-01-01" and the shift = "morning" . It should…
0
votes
0 answers
how can I make button redirect to another page without having URL of other page in Appscript
Can somebody help me with the below :
I am trying to build a site with many pages using Google's Appscript. But I am stuck as to how can I redirect to those pages using button. Obviously it would be a Javascript code. I am trying to use the…
Ankit Punamiya
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0
votes
1 answer
how to avoid duplication of tickets in nsf?
I have more than one application server for smooth access but unfortunate at time i faced problem of duplication in tickets:
my current scenario generates ticket no. after the completion of form at save events but sometime due to server issues ,…
ramsha
- 53
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- 9
0
votes
1 answer
Processing Answers to emails sent by the system
I'm building a ticketsystem which creates tickets from incoming email automatically. The workflow look's like this:
User send's a email to support@yourname.xyz
The System creates a new ticket
A Team member answers to the ticket via a Dashboard
The…
Markus
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0
votes
1 answer
RT doesn't distinguish between 'correspondence request-user' and 'replays from CCs to a internal comment'
I'm in IT support. We have two types of correspondence:
With final users. The usual external communication with them.
With service providers (DBA, etc) Internal communication that can't be seen for the requestors.
For the first one, we use the…
Natacha
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0
votes
2 answers
Osticket - How do I assign a ticket to one person in a team?
I can't seem to understand how Osticket work. I looked everywhere I could for help in understanding how this system work, but without luck, hence I'm here. Can you explain the use of Departments, Groups and Teams? How do they work together? I like…
Lemar Gray
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